Lead Teller

The primary responsibility of this position is to perform all Teller related duties within the branch and to direct the actions of others to ensure quality processes and controls within branch operations.

• Represent the bank in a professional and courteous manner. Greet all customers and assist them with their banking needs and questions.
• Process various transactions (deposits, withdrawals, cashing checks, etc.) requested by customers in person, via drive up, or over the phone.
• Assist with branch tasks as assigned by management.
• Balance cash drawers, vault, and ATM
• Work closely with all bank departments and branch team members to assist and problem solve.
• Identify customer needs and promote products and services.

• Regularly review and verify teller and other operational quality controls within the branch, Complete monthly branch operation reports.
• Ensure completion and accuracy of Teller operations including but not limited to balancing of banking center, completion of all related general ledger oversight, maintenance of all logs, accurate completion of CTRs.
• Adherence to all necessary control functions related to Teller operations.
• Maintain all negotiable instruments within the branch.
• Complete branch cash management duties, such as ordering cash.
• Oversee and follow branch security procedures; facilitate/participate in security training.

• Identify customer needs and promote appropriate products and services.
• Provide quality customer service by providing timely and accurate responses to customer inquiries.
• Solicit bank and non-bank product and services referrals through in-person referrals and outbounds calls.
• Connect customers with appropriate resources for situations.
• Ability to order customer products, such as checks and debit cards.
• Open new deposit accounts, if applicable.

• Attend seminars and bank meetings as required.
• Complete online training and in person training.
• Educate self where opportunities arise.

• Establishing clear goals that tie to the vision and mission of the business.
• Determine staffing needs; Recruit, hire and onboard talent.
• Document and conduct annual performance review process duties on time.
• Conduct ongoing one on one coaching sessions.
• Managing employee performance issues in a timely manner and adhering to employment policies.
• Participate in leadership training opportunities and apply learnings.

• Required: High School Diploma or equivalent
• Preferred: 2-year college/tech. degree or equivalent or higher

• Required Lead 1: 1 years of banking experience
• Preferred Lead 1: 3 years of banking experience

• Health Insurance with two medical plan options as well as dental and vision options.
• Employer matched 401(k) plan.
• Company-paid life insurance, AD&D and short and long-term disability. Team members can also purchase additional life and AD&D insurances.
• Paid Time Off and all Federal holidays observed.

MidCountry Bank is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sexual orientation, marital status, national origin, disability or handicap, veterans status, genetic information or gender identity. MidCountry Bank is an EEO/AA Employer.