Residential Inside Sales Representative

Job Summary

The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience.

Responsibilities

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell/upsell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.
  
  

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications

• High school diploma or equivalent (GED).
• Basic typing, email and computer skills.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.
• Ability to meet and exceed quota or goals.
• Self-driven and motivated to proactively complete outbound sales.
  
  

Preferred Qualifications

• At least 1 year of previous sales or relevant customer service/sales experience.
  
  

Position leveling will be assigned congruent to experience and training.

Residential Inside Sales-Advanced

• Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 3 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.
  
  

Residential Inside Sales-Senior

• Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 5 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.
  
  

Work Environment

• Inbound and outbound call center environment, wearing a headset.
• Extremely time sensitive to meet customer demand.
• May be required to work in excess of 40 hours per week.
• Some shifts are outside normal business hours.
  
  

Mental Demands

• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.