Residential Inside Sales Representative

Base wage, along with sales incentives, plus career advancement potential! Work schedule is 11am to 8pm, Monday thru Friday.

Job Summary

The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience.

Responsibilities

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell/upsell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.
  
  

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications

• High school diploma or equivalent (GED).
• Basic typing, email and computer skills.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.
• Ability to meet and exceed quota or goals.
• Self-driven and motivated to proactively complete outbound sales.
  
  

Preferred Qualifications

• At least 1 year of previous sales or relevant customer service/sales experience.
  
  

Position leveling will be assigned congruent to experience and training.

Residential Inside Sales-Advanced

• Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 3 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.
  
  

Residential Inside Sales-Senior

• Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 5 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.
  
  

Work Environment

• Inbound and outbound call center environment, wearing a headset.
• Extremely time sensitive to meet customer demand.
• May be required to work in excess of 40 hours per week.
• Some shifts are outside normal business hours.
  
  

Mental Demands

• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.