What are the responsibilities and job description for the Retail Sales & Service Associate - Bismarck, ND position at Midco?
Job Summary:
Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.
Responsibilities:
* Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
* Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
* Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
* Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
* Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
* Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
* Follow up with customers in a timely manner if necessary.
* Receive customer payments and maintain the cash drawer.
* Clearly explain and demonstrate equipment connectivity and functionality to customers.
* Verify the functionality of returned equipment.
* Meet ongoing sales training requirements.
* Communicate effectively and professionally in all forms of communication with internal and external customers
* Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
* Store cleaning duties as assigned per location.
* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
* Maintain reliable and predictable attendance as required by the position.
* Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
* High school diploma or GED required.
* Basic typing, email and computer skills.
* Proficient at using technology including the internet and applications.
* Exceptional communication skills, both verbal and written.
* Ability to adapt and excel in a fast-paced work environment.
* Employees may be required to work rotating shifts.
* Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.3
Preferred Qualifications:
* Previous customer service/ sales experience in a retail environment preferred.
Position leveling will be assigned congruent to experience and training.
Customer Experience Center Representative-Advanced
* Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
* Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
* At least 3 years of previous sales or relevant customer service/sales experience required.
Customer Experience Center Representative-Senior
* Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
* Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
* At least 5 years of previous sales or relevant customer service/sales experience required.
Work Environment:
* The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
* The noise level in the work environment is moderate to loud.
* Employees may be required to stand in a retail environment for up to 8 hours a day.
Mental Demands:
* Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
* Proficiency in understanding problems and collaborating with others to find alternative solutions.
* Clearly articulate instructions and expectations.
* Skilled in focusing on the issue at hand without reacting emotionally.
* Ability to de-escalate conflicts effectively.
* Maintain availability and composure during periods of continuous, high interaction volume.
* Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
