Area Operations Manager

Mid-Cape Home Centers traces its roots back to 1895, and today supplies professional builders, remodelers and homeowners in Massachusetts' South Shore, Cape Cod and the Islands with lumber and specialty building materials from its six locations in the southern coastal region of Massachusetts.

A Brief Overview

The Area Operations Manager directs and coordinates activities of the branch operations to obtain optimum use of equipment, warehouse process and personnel. This position will need to have or acquire knowledge of the warehouse process, dispatch/transportation process, counter sales process, and product knowledge. Typically manages location(s) with revenue greater than $30M annually.

What you will do

• Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.
• Conduct audits to monitor metrics that do not meet company standards or requirements.
• Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
• Facilitate regularly scheduled operations meetings with operations and location managers.
• Resolve operating difficulties and implements resolutions.
• Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
• Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
• Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
• Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
• Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
• Review product flow for best space and labor utilization.
• Confirm inventory levels and cycle counting processes are properly maintained.
• Monitor operational expenses within departments managed.
• Enforce Company policy and procedures involving customers, vendors, and employees.
• Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
• Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
• Work with Sales management to ensure proper communication and training is maintained.
• Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.
• Responsible for overseeing a team of 12 associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• Bachelor's Degree preferred.

Experience Qualifications

• 4-6 years operational experience with significant career experience in a fast-paced distribution organization required.

Skills and Abilities

• Comprehensive knowledge of general operations management and financial principles.
• Effective verbal and written communication skills along with demonstrated presentation skills are required.
• Proficiency in MS programs, computer based inventory control system (WMS preferred), etc.
• Other area specific software as needed.
Candidate must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.

Mid-Cape , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.