What are the responsibilities and job description for the Remote Provider Customer Service Representative – Health Insurance position at Midas Research?
Provider Customer Service Representative – Health Plan
Sanford Health | Remote or Onsite (Sioux Falls, SD or Fargo, ND)
Pay: $19/hr | Weekly Pay: $760
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Day Shift)
Assignment Length: 26 Weeks (Potential Temp-to-Hire Opportunity)
About the Role
Sanford Health is seeking a Provider Customer Service Representative to join the Sanford Health Plan team. In this role, you will be the first point of contact for providers and customers, assisting with a variety of health plan-related inquiries while ensuring an exceptional customer experience.
This position offers the opportunity to work remotely (equipment provided) or onsite in Sioux Falls, SD or Fargo, ND. Candidates must reside in one of the following states due to insurance restrictions:
SD, ND, MN, NE, FL, TN, IA, TX, IN, IL, SC, or MA.
Responsibilities
- Handle inbound calls from health plan customers in a professional and timely manner.
- Assist with inquiries related to enrollment, premium payment options, materials requests, and Health Plan Exchange product information.
- Document all customer interactions accurately and efficiently.
- Maintain confidentiality and ensure compliance with HIPAA and company policies.
- Collaborate with team members and maintain positive working relationships.
- Provide excellent customer service and problem-solving to meet member needs.
Requirements
- Education: High school diploma or GED required; some college coursework preferred.
- Experience: Minimum of 2 years of customer service experience, preferably in a medical, insurance, or call center environment.
- Technical Skills: Proficiency with computers and standard office software; experience with Epic is a plus.
- Other: Reliable internet connection if working from home.
Additional Details
- Work Environment: Remote (equipment provided) or onsite (business casual dress).
- Training: Comprehensive orientation and computer training provided by Sanford Health and Sanford Health Plan.
- Reports To: Department Manager
- Position Type: Full-time, Non-clinical
Why Join Sanford Health?
At Sanford Health, we believe in providing compassionate service and supporting employees who make a difference every day. This position offers growth potential, structured training, and a supportive team environment — with the possibility of becoming a permanent role.
Apply today to join one of the region’s most trusted healthcare organizations and make a meaningful impact in the lives of our members and providers.
Job Types: Full-time, Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: On the road
Salary : $19