What are the responsibilities and job description for the Service Advisor position at Midas of Richmond?
Midas of Richmond cares about our community, and we strive to create the best possible experience for our customers. The Service Advisor is the face and personality of our shop. As a Service Advisor, you are integral to our success because you are the bridge between our customers and technicians. You are a crucial part of our team's success and critical to building long-term relationships with our customers.
Our team is the highest performing in the Midas brand, and to join our team you should possess great communication skills and have a working knowledge of the basics of auto repair and maintenance.
The following characteristics are critical for this role:
- Personable
- Able to build relationships
- Work independently of others
- Work collaboratively at times with peers
- Motivated
- Communication
- Follow-through
- Prior Service writing experience required
Key responsibilities include, but are not limited to:
- Handle customer calls and interactions
- Explain recommended service and the reasoning for that recommendation
- Source and price necessary parts and labor
- Find solutions for our customers
- Support multiple stores
- Build relationships with customers
Twenty-five years ago, Mark Smith left his corporate job and bought his first Midas store. Today, Midas of Richmond (MOR) operates five stores in the Central Virginia region. There have been many changes over the years, but two aspects have remained constant.
Creating Positive Experiences for MOR Customers
This is the cornerstone of the success of the business and why MOR has managed to build a long list of loyal customers since the doors first opened in 1998.
Commitment to Serving Communities in Central Virginia
Mark’s passion for community service is why you may be familiar with the business in the first place.