What are the responsibilities and job description for the Fleet Dispatch position at Midas - Detroit?
ARNAZ Towing keeps Southeast Michigan moving — emergency roadside calls, motor club dispatches, and commercial accounts, all day, every day. We need a dispatcher who can run our board like an air traffic controller: fast, calm, and accurate.
What You'll Do
What You'll Do
- Answer incoming calls and dispatch tow trucks to the right location, fast.
- Track every driver and job in real time — location, ETA, and status.
- Route jobs efficiently based on driver location, truck type, and priority.
- Follow up to confirm each job is completed and the customer is taken care of.
- Communicate professionally with customers, drivers, and motor club/insurance partners (AAA and others).
- Keep accurate records in our dispatch system (Towbook).
- Flag problems — delays, disputes, safety issues — before they become bigger problems.
- Prior dispatch experience (towing, trucking, delivery, or emergency services) preferred.
- Strong knowledge of local roads and geography.
- Clear, calm communicator — on the phone and under pressure.
- Comfortable multitasking across several live jobs at once.
- Basic computer proficiency; dispatch software experience a plus.
- Reliable, accountable, and able to work a rotating or overnight shift as needed.