What are the responsibilities and job description for the Automotive Store Manager position at Midas Automotive?
At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.
Responsibilities
As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
- Recruit, hire, train, motivate, evaluate, schedule and coach employees
- Deliver exceptional customer service while listening and consulting customers
- Following up with customers, services requested, estimated completion times, etc.
- Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promoting shop service specials
- Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
- Oversee all sales, accounting and clerical functions from Service Advisors
- Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
- Maintain inventory counts
- Responsible for any inventory losses
- Overall cleanliness and organization of the facility, including environmental compliance
- Employee’s payroll; record-keeping of hours and scheduling
- Updating and submitting daily sales reports to Corporate
Qualifications
- A minimum of 1 year of store or service manager experience
- General automotive knowledge
- Excellent customer service disposition
- Good communication skills
- Strong POS computer and Internet skills
- Leadership ability
- Team-building skills
- Ability to work a flexible retail schedule including weekends, evenings and holidays
- Valid driver’s license