What are the responsibilities and job description for the Automotive Service Manager position at Midas Auto & Tires - Southeast Michigan?
Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. The Store Manager is the leader of the shop. They are customer-facing, responsible for managing workflow, profitability, and overall team performance.
✅ Maximize Profitability & Sales Growth: Achieve monthly targets for Gross Profit, Tires, Financing, Car Count etc.
✅ Drive Operational Excellence: Ensure efficient workflow, proper staffing, and adherence to repair order process
Responsibilities:
- Write and review repair orders, estimates, and inspections.
- Dispatch and prioritize jobs to ensure every vehicle is inspected & presented within 45 minutes.
- Sell recommended services and maintain high customer satisfaction.
- Train and manage Service Advisors, CSRs, and Technicians.
- Monitor KPIs like technician productivity, first-time fix rate, and service time.
- Conduct meetings, set goals, and drive sales performance.
- Control expenses (parts, labor, warranty claims, comebacks).
- Manage inventory, parts ordering, and vendor returns.
- Oversee compliance, safety, and shop appearance.
Qualifications
- 5 years Automotive Retail sales and/or management experience
- Ability to communicate clearly and professionally
- Ability to work a flexible retail schedule including weekends, evenings and holidays
- Valid driver’s license
Job Benefits:
- Guaranteed Base Salary Commission Pay
- Group health insurance (BCBS)
- Paid Vacation (up to 2 weeks) & Paid holidays - 8 per year
- High-Volume Store Opportunity
Salary : $85,000 - $140,000