What are the responsibilities and job description for the Communications Officer position at Mid Yorkshire Teaching NHS Trust?
If you would like any further information about the role please contact Jane Harrop via email jane.harrop2@nhs.net or Kelly Haigh via kelly.haigh7@nhs.net or through SPOC on 01924 327591.
About The Role
Previous applicants need not apply.
An exciting opportunity has arisen within Single Point of Contact (SPOC) part of Adult Community Services, to join the team as a Communications Officer.
There has never been a more exciting time to be part of designing and delivering community-based services in the NHS.
The role will be to provide high level customer service as a first point of contact to answer telephone calls for the service over a 7 day a week service.
The ability to actively listen and respond quickly and confidently is key to this role. The successful applicant will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess strong communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system, you will also be sending emails and picking up electronic tasks.
We are looking for an enthusiastic and hard working candidate to fill the permanent post.
Shifts will be during the weekdays, evenings, weekends, and bank holiday periods so a flexible approach to work shifts is essential.
Please refer to the attached job description and person specification for further details.
Main duties
To provide a vital link via telephone and electronic task 365 days of the year between all Adult Community Nursing service providers, members of the public and other services users, and to carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
Please refer to the attached job description and person specification for further details.
Qualifications
Key requirements
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our Benefits
You can find out more about skilled worker and health and care visas on our .
About The Role
Previous applicants need not apply.
An exciting opportunity has arisen within Single Point of Contact (SPOC) part of Adult Community Services, to join the team as a Communications Officer.
There has never been a more exciting time to be part of designing and delivering community-based services in the NHS.
The role will be to provide high level customer service as a first point of contact to answer telephone calls for the service over a 7 day a week service.
The ability to actively listen and respond quickly and confidently is key to this role. The successful applicant will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess strong communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system, you will also be sending emails and picking up electronic tasks.
We are looking for an enthusiastic and hard working candidate to fill the permanent post.
Shifts will be during the weekdays, evenings, weekends, and bank holiday periods so a flexible approach to work shifts is essential.
Please refer to the attached job description and person specification for further details.
Main duties
To provide a vital link via telephone and electronic task 365 days of the year between all Adult Community Nursing service providers, members of the public and other services users, and to carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
Please refer to the attached job description and person specification for further details.
Qualifications
Key requirements
- Good standard of education in English and Maths
- RSA or equivalent in Typewriting/Word processing or equivalent experience
- Previous experience of working within a Call Centre/Customer Service environment
- Call Handling Experience
- Good interpersonal and communication skills
- Good time management skills including ability to work to set deadlines
- Ability to work well as part of the team, across site
- Ability to work flexibly, quickly, and accurately
- Keyboard skills
- Knowledge of PC systems
- Awareness of own limitations
- Develop and maintain positive working relationships
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Ability to use a pc for significant periods of time, with reasonable adjustments
- Ability to work flexibly in a shift rota across a 7-day week, including weekends and bank holidays
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Cycle to work scheme
- Home electronics scheme
- Car lease salary sacrifice scheme
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ and Race Equality
- Career progression, training and support
You can find out more about skilled worker and health and care visas on our .