Technical Sales Consultant - Door Hardware

At Banner Solutions, every teammate is an owner.

Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through inventory availability, product findability, and top-tier customer support. 

We are Securing Every Doorway and Beyond with Trusted Solutions.

Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments!

JOB SUMMARY

The Technical Sales Consultant is responsible for handling inbound customer inquiries via phone and email. This role is pivotal in delivering superior customer experiences through effective communication, product knowledge, and problem-solving abilities. 

Primary Responsibilities

• Handle inbound phone calls from customers regarding pricing, product availability, order placement, order status inquiries, and returns initiation.  
• Communicate effectively with customers based on their product needs, and provide product specifications, order status, and other relevant information to answer questions and resolve issues. 
• Utilize comprehensive product knowledge of door hardware and security solutions to assist customers in making informed purchasing decisions. 
• Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions. 
• Collaborate with internal teams to ensure timely and accurate order processing, shipment tracking, and resolution of customer issues. 
• Maintain up-to-date knowledge of industry trends, product updates, and competitor offerings to effectively address customer inquiries. 
• Demonstrate a sense of urgency and empathy in addressing customer concerns and resolving issues to ensure customer satisfaction. 
• Utilize tools & technology to perform daily tasks like answering phone calls, recording notes of customer interactions, entering orders and processing returns, and keeping comprehensive records of activities.

Qualifications

• 3 years experience in a technical sales or customer service role, preferably within the door hardware and security industry. 
• High school diploma or equivalent; additional education or certifications in sales or customer service is a plus. 
• Proficient computer skills and experience with CRM software or order management systems. 
• Ability to work independently and collaboratively within a remote team environment.  

Competencies

Customer Centric Communication - The ability to effectively understand and engage with customers through active listening and strong interpersonal skills, both verbal and written.

Agile Responsiveness - The ability to adapt quickly to changing situations and the importance of addressing tasks with a sense of urgency.

Technical Product Mastery - The ability to learn technical concepts quickly and the deep understanding of product knowledge.

Strategic Growth Mindset - The ability to solve problems and the capacity for upward growth

We foster an inclusive and supportive team culture that values diversity and collaboration and therefore encourage qualified candidates with relevant experience to apply, even if they do not meet all the listed qualifications.

Banner Solutions is a great fit if 

1. You value teamwork and are interested in helping to build an evolving high-growth company 
2. You have a “roll up your sleeves” work hard play hard mentality 
3. You value making a difference in the world and participating in something larger than oneself 
4. You want to work with top quality leaders 

What You’ll Gain by joining Banner 

1. Ownership shares in the company 
2. 401K match 
3. PTO
4. Employee Discounts through our partners 
5. Health, dental and vision insurance coverage 
6. Mentorship & Leadership Development