What are the responsibilities and job description for the Dispatcher position at Mid Valley Disposal & Transfer?
Join Our Operations Team!
Mid Valley Disposal is seeking a dependable and detail-oriented Dispatcher to join our Operations Team. This role is ideal for someone who excels in a fast-paced environment, enjoys problem-solving, and is committed to providing excellent customer service. As a Dispatcher, you will serve as a key point of communication between drivers, customer service, sales, and customers to ensure efficient daily operations and timely service delivery.
Essential Duties and Responsibilities
- Dispatch drivers and coordinate service requests to ensure timely and efficient completion of routes.
- Assign routes, service tickets, and work orders while monitoring daily progress.
- Receive and process requests from Customer Service and Sales for container deliveries, exchanges, and pickups.
- Communicate with drivers throughout the day to address route changes, service issues, and customer concerns.
- Troubleshoot operational challenges and identify solutions to maintain service levels.
- Optimize route efficiency and support productivity goals established by management.
- Maintain accurate route documentation and service records.
- Provide professional customer service via phone, email, and two-way communication devices.
- Assist with driver check-in procedures and ensure all required documentation is completed.
- Promote and support a safe working environment by following company safety policies and procedures.
Qualifications
Required
- High school diploma or GED equivalent.
- Strong communication, organizational, and multitasking skills.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency, including Microsoft Office applications.
Preferred
- Minimum of 1 year of dispatching experience.
- Minimum of 2 years of customer service experience.
- Experience with routing, logistics, or transportation operations.
- Bilingual in English and Spanish.
What We Offer
- Competitive hourly pay based on experience.
- Comprehensive benefits package including:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Vacation, Sick Time, and Holidays
- Employee wellness programs and discounts.
- Community involvement and volunteer opportunities.
- Career growth and professional development opportunities.
Why Mid Valley Disposal?
At Mid Valley Disposal, our employees are the foundation of our success. We foster a collaborative work environment where team members are valued, supported, and given opportunities to grow. If you're looking for a rewarding career with a company that invests in its people, we'd love to hear from you.
Apply today and become part of the Mid Valley Disposal team!
Salary : $19 - $21