What are the responsibilities and job description for the Experienced Customer Service Representative position at Mid-State Garage Doors & Service, Inc.?
Overview
We are seeking a highly organized and proactive Customer Service Representative. The ideal candidate will be responsible for answering customer phone calls, scheduling service appointments and maintaining communication with both service technicians and customers to ensure a smooth schedule. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Utilize phone systems effectively for communication with clients, vendors, and employees.
- Manage daily office operations, including front desk activities while ensuring a welcoming environment for customers.
- Organize and maintain filing systems for both physical and digital documents to ensure easy access to information.
Skills
- Minimum two years experience in a professional setting with customer service and phone experience.
- Strong knowledge of office management principles and practices.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Effective communication skills, both verbal and written, with a professional demeanor.
- Competence in using phone systems for effective communication within the office environment.
- Ability to learn new software system for scheduling and billing.
This Customer Service Representative position offers an exciting opportunity to contribute to our organization’s success while developing your professional skills in a supportive environment.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Ability to Commute:
- Sebring, FL 33870 (Preferred)
Ability to Relocate:
- Sebring, FL 33870: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18