MATAplus Dispatcher

FLSA:                                  Non-Exempt 
JOB TITLE:                         MATAplus Dispatcher 
DEPARTMENT:                  MATAplus Administration 
REPORTS TO:                    MATAplus Manager 

Essential Duties and Responsibilities:  

•  Maintain computer-radio communications system by updating computer data as required to provide interface between voice communication and system data.  Performs routine analysis checks between voice and data system to insure proper functioning of entire communication system. 
• Take critical information and send it to the appropriate staff for action.   
• Assist Reservationists and Scheduler when necessary.   
• Advise MATAplus operators, through two-way radio system communication, by providing them with instructions and information regarding scheduling, route changes, etc. 
• Prepare reports and enter data into the computer using VIA software.   
• Monitor operator manifests and instruct operators on procedures to adjust schedules as needed.
• Notify appropriate staff of accidents. 
• Train personnel on the radio computer system as required.
• Some light filing is required.
• Assume additional responsibilities as required.

MINIMUM QUALIFICATIONS:  

Education:     High School Diploma or GED required.

Other:     Minimum 3 years’ experience in Transportation is preferred. An equivalent amount of time in Dispatch or Call Center operations may be substituted. Must have a working knowledge of existing MATA route system and the street network of the Memphis area.  Must be able to communicate effectively with co-workers and the public and have excellent customer service skills and etiquette.  Experience with computer equipment necessary for data entry and reporting.  Requires the ability to handle numerous activities at one time in a fast-paced environment.  Ability to understand and interpret labor contract provisions is necessary.

Environment:     Requires the ability to sit for long periods of time, with some periods of standing.   Requires ability to withstand exposure to weather conditions, dust, engine, fumes, and extreme noise levels if out on the bus lot.  May be required to lift. Lift overhead or push 15 lbs.  Requires ability to hear a telephone and directions given and visually perform essential functions for satisfactory job performance.  Should be able to view a computer monitor for extended periods of time.  Requires flexibility of fingers for data entry.

Miscellaneous :     Must be willing to work departmental shifts in an operation that has hours from 4AM – 11PM, 7 days a week, including holidays.

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 

MTM IS AN EQUAL OPPORTUNITY M/F/D/V EMPLOYER AND PROMOTES A DRUG-FREE WORKPLACE.