• The primary responsibility of this position is to ensure safe, secure, and federal, state and local regulatory compliant operations and maintenance practices.
• Provide direction for the day-to-day operations of MATA’s trolley system. Manage and organize necessary activities, programs, and objectives to meet and evaluate the Trolley Administration Department (”Department”) goals, including on-time performance, ridership trends, and streetcar reliability.
• Oversee the daily operations for trolley operations safety and security training programs. Establish, implement, and evaluate strategy, goals, and measures for such programs. Review and analyze daily and monthly reports concerning safety, security and training issues. Work hand-in-hand with the Safety Dept in developing an extremely safe operation with thorough accident investigations for  vehicle, property, and on-the-job injuries.
• Must have a working knowledge of all aspects of trolley system, including rolling stock, traction power substations, overhead contact system, rail repair, and regulatory requirements.
• Manage and participate in the development and administration of the trolley operations and capital budgets. Prepare budget requests, approve expenditures, and implement adjustments as necessary.
• Establish and implement procedures and work methods for the Department and employees, and continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
• Direct and evaluate the Department’s personnel through job performance evaluations and merit-based salary reviews. Work with employees to correct deficiencies and administer disciplinary action when warranted.
• Analyze future personnel staffing needs and develop short- and long-term plans to meet those needs. Allocate manpower needs and select appropriate personnel accordingly in order to develop a safe and highly functional organization centered around cooperation and team-building.
• Review statistical operational data to analyze and improve the efficiency of rail operations and  control manpower absenteeism. Analyze daily and monthly reports related to road calls and assignments.
• Represent MATA management in Department related union grievances and conduct first-level grievance actions of trolley employees. Must understand, interpret, and implement the Labor Agreement and work collaboratively in a union environment.
• May be required to work weekends and nights and be on call 24 hours a day.
• Plan and develop future operational services and capital projects, with up-to-date timelines and cost estimates, to ensure MATA leadership is fully aware of the Trolley Department’s capabilities and feasible possibilities.  

• Oversee the operation of special services, including shuttle service, charters, special programs, and special events through direction and scheduling of staff.
• Review work plans for employees and meet with staff to identify and resolve problems, assign work when necessary, and monitor the overall allocation of resources in the Department.
• On an interim or emergency basis only, act in any other trolley position for which you have appropriate competencies.
• Assume additional responsibilities as required. 

MINIMUM QUALIFICATIONS:

• Minimum 8 years’ experience in transportation, with progressively increasing responsibilities, including a minimum of 5 years in rail transportation.
• Experience in heritage (light) rail operations and maintenance.
• Knowledge of traffic engineering principles, practices, and methods.
• Considerable knowledge of applicable local, state, and federal policies, laws, and regulations.
• Knowledge of the principles, practices, and procedures of public and business administration, as applied in a large organization.
• Must be able to successfully use a personal computer and be proficient with Microsoft Office products, including SharePoint.
• Ability to perform the same duties as those supervised and assist if necessary.
• Should be able to understand, interpret and implement applicable portions of a labor agreement.
• Must possess a current U.S. Commercial Driver’s License Class A or B with “P” endorsement or be able to obtain one within three months of hiring.
• Requires ability to handle numerous activities at one time and move between tasks. Able to organize tasks in accordance with company and department priorities and complete them efficiently and on time.
• Ability to communicate effectively, both orally and in writing in English, is critical. Should be comfortable working with all levels of management and should possess strong interpersonal skills.
• Must be willing to comply with MATA’s Drug and Alcohol Policy.
• Must always comply with safety protocols.

• Extensive sitting is required while using office equipment such as computers, phones, printers, or fax machines.
• Some standing and walking during a normal workday will also be required as well as bending, stooping, kneeling, and crouching.
• Most work will be performed in inside working conditions but should be able to tolerate changes in building environments such as with or without air conditioning or heating. as well as work outdoors in varying weather and environmental conditions including dust, engine fumes, and extreme noise levels.
• May be required occasionally to move up to 50 pounds by lifting, carrying, pushing, pulling or otherwise repositioning objects.
• Fingering and repetitive motions will be required for data entry, while picking items up or while filing.
• Able to express or exchange ideas with others accurately and at an easily audible volume through the use of spoken words. Able to receive detailed information through oral communication or by phone at usual speaking levels and differentiate between sounds in the environment.
• Close visual acuity to perform detail-oriented activities as well as acuity to perform activities at or within arm’s reach with skill, control and accuracy such as preparing and analyzing data, viewing a computer screen or for significant reading of documents and other materials.
• Will be required to respond to unexpected or emergency situations during all hours of operations.