Collections Representative

Midsouth Steel

Midsouth Steel, a leader in structural steel fabrication and erection, is seeking an experienced and detail-oriented Collections Representative to join our accounting team. This is a mid-level position responsible for managing customer accounts, collecting outstanding balances, and supporting the overall accounts receivable process in a fast-paced construction environment.

The ideal candidate will have prior collections experience, strong communication skills, and working knowledge of construction-related billing practices including lien rights and waiver documentation. Experience in the construction or steel industry is highly preferred.

This position reports directly to the Accounts Receivable Lead.

Essential Duties and Responsibilities

• Manage and maintain assigned customer accounts to ensure timely payment of outstanding invoices.
• Contact customers regarding past due balances through phone calls, email correspondence, and written communication.
• Review aging reports and prioritize collection efforts appropriately.
• Work closely with project managers, accounting staff, and customers to resolve billing discrepancies and payment issues.
• Prepare, review, and track lien waivers and related construction payment documentation.
• Assist with preliminary notices, lien rights tracking, and other construction collections procedures as needed.
• Maintain accurate notes and records of collection activity within company systems.
• Monitor customer payment trends and escalate concerns when appropriate.
• Support month-end accounts receivable processes and reporting.
• Maintain professional and positive customer relationships while enforcing company payment terms.

Qualifications

• Minimum 3 years of collections or accounts receivable experience required.
• Experience with construction collections, lien waivers, and construction billing practices strongly preferred.
• Knowledge of lien rights, waiver processes, and contract documentation is highly desirable.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple accounts and deadlines effectively.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with accounting or ERP software systems preferred.
• Construction industry experience is a major plus.

Compensation and Benefits

Midsouth Steel offers a competitive compensation package including benefits, paid time off, and opportunities for long-term career growth within a stable and growing company.

Work Environment

This is a full-time, on-site position in a professional office environment supporting operations within the construction and structural steel industry.

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