What are the responsibilities and job description for the Customer Experience Specialist position at Mid Rivers Kia?
The Ed Napleton Automotive Group is looking for our next Customer Experience Specialist. This is an exciting opportunity in a growing, fast-paced industry.
Located at Mid Rivers KIA, the Customer Experience Specialist is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Competitive pay ranges! Based on Experience
- Family Owned and Operated – 90 years in business!
- Medical, Dental, Vision Insurance, 401k
- Paid Vacation and Sick Time
- Paid Training
- Discounts on products, services, and vehicles
- Fantastic Growth Opportunities
Job Responsibilities:
- Download and create reports from manufacturer surveys
- Reviews Survey feedback with Manager
- Follow up with guest on uncomplete surveys to build survey response
- Follow up with guest in partnership with Service Manager to address and resolve any concerns
Job Requirements:
- High school diploma or equivalent
- 2 years of Automotive Dealership experience
- CDK experience preferred
- Excellent oral communication skills.
- Ability to communicate customers' interests needs and requests to management and sales personnel.
- Willingness to undergo a background check in accordance with local law/regulations
- 18 years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws