Quality Manager

POSITION SUMMARY

Mid-Mountain seeks a Quality Manager to lead our very important efforts to continuously improve our quality and compliance. This is a coaching and coordination role, with some hands-on execution. You'll guide department personnel in quality ownership, verify system effectiveness, and ensure customer/regulatory compliance while building sustainable quality practices. This role requires good communication and coaching skills, and the ability to hold others accountable for quality and processes. This position will not be satisfied with the status quo, always looking to improve processes and people, and moving the organization forward.

KEY RESPONSIBILITIES

Quality System Leadership & Maintenance (35%)

• Maintain and continuously improve the ISO 9001:2015 Quality Management System
• Manage document control, audit responses, and quality records retention.
• Serve as primary quality authority for internal/external audits and certification activities.
• Report on QMS performance to top management with improvement recommendations and results

Coaching & Process Verification (35%)

• Coach department personnel on quality ownership and execution.
• Conduct spot-checks verifications of high-profile product inspections.
• Build distributed quality accountability with the philosophy that quality is everyone's responsibility.
• Guide teams in root cause analysis and corrective actions.
• Verify quality processes are followed correctly through training and team exercises to enhance operator quality awareness.

Corrective Action & Problem Solving (20%)

• Manage internal and customer-driven Corrective Action Requests (CARs) using 8D methodology.
• Investigate nonconformances, determine root causes, implement systemic corrective actions.
• Coordinate cross-functional teams to address quality issues.
• Track and verify corrective action effectiveness through D6-D8 phases.
• Manage Non-Conforming Material Reports (NCMR) and disposition decisions.

Training & Customer Quality (10%)

• Oversee training program effectiveness.
• Coordinate with department managers on training needs and verify effectiveness through observation.
• Support customer quality requirements (scorecards, audits, compliance reporting).
• Interface with purchasing on supplier quality issues and corrective action requirements.

KEY REQUIREMENTS

Education and Experience

• Experience: At least three years’ quality and/or operations management experience in an industrial manufacturing environment.
• Analysis: Experience with problem-solving methodology and root cause analysis tools.
• Coaching: Guide rather than do, influence without authority, build a quality culture working through and with others.
• Technical: ability to read engineering drawings, manage quality Key Performance Indicators, maintain document control systems.
• Systems thinking: Identify systemic issues, design resilient solutions, reduce person-dependency.
• Communication: Deliver clear and transparent communication across all organizational levels, write professional audit responses, generate management reports, work with cross functional teams.
• Computer: Working knowledge of Microsoft Office Suite, Excel
• Experience working within ERP systems.

Preferred Qualifications

• Associate or bachelor’s degree in operations or technical related field.
• Experience in thermal insulation, composite materials, or similar manufacturing processes.
• Experience with Lean Manufacturing and/or Six Sigma, ISO 9001 quality systems, including customer-specific quality requirements (AS9100, IATF 16949, or similar).
• Certification as an ASQ Quality Manager, Quality Engineer, Lead Auditor or willing to obtain this within 12 months.

Working Conditions & Physical Requirements

• Office and manufacturing floor environment.
• Standard business hours with occasional flexibility required for audits or urgent quality issues.
• Ability to stand/walk on manufacturing floor for extended periods during audits and verifications.
• Ability to lift to 25 pounds occasionally.

Compensation & Benefits

Full benefits package including:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match after one year.
• Long-term disability insurance.
• Paid time off and holidays.
• Professional development opportunities.