What are the responsibilities and job description for the Guest Experience Associate position at Mid-Hudson Discovery Museum?
TO APPLY: Include the following four items with your application:
- Resume
- Cover letter
- List of three references
Job Description
This position is part-time; 15-20 hours/week with potential to increase hours to 25-30 hours during holiday periods and in the summer. Weekend, holiday and evening availability is required. Training is provided.
This is an entry level position with opportunities for advancement based on skill set and performance.
Bilingual (English/Spanish) applicants are especially encouraged to apply.
MAIN FUNCTIONS:
As Guest Experience Associate, you will help to ensure welcoming experiences for Mid-Hudson Discovery Museum guests by:
- Provide legendary customer service to museum guests.
- Play facilitator.
- Welcome guests, process admissions, sell museum memberships, answer phones, answer basic guest questions and/or direct inquiries to appropriate staff.
- Support museum operations by opening and closing the museum, assist with group visits, birthday parties, special events, and assist in, or present science demonstrations as needed. Also, restock exhibit areas, performing general museum cleaning, and participate in other projects as assigned.
EXPERIENCE AND SKILL REQUIREMENTS
- Upbeat and positive attitude, with enthusiasm for the Mid-Hudson Discovery Museum and for ensuring excellent and memorable experiences for museum guests.
- Demonstrate ability to provide “legendary customer service” and show excellent judgment in interpersonal interactions.
- Ability and desire to learn new things quickly and to perform repetitive tasks with high degree of care and accuracy.
- Able to follow through on tasks and to seek assistance from appropriate staff members.
- Ability to communicate effectively with a wide variety of audiences.
- Able to multi-task and to remain calm and courteous under pressure.
- Able to take direction and show initiative.
WORKING CONDITIONS:
- Family-friendly, hands-on (and sometimes messy!) environment. Usually high energy and busy but can also have slow periods.
- Must be willing and able to handle frequent interruptions in order to enhance the experiences of individual museum guests.
- Must be able to lift and move 30 pounds (folding tables, incoming mail, boxes of supplies, etc.).
- Must have the physical endurance and willingness to work on feet for a significant portion of each day.
TIME COMMITMENT:
This position is part-time; 15-20 hours/week with potential to increase hours to 25-30 hours during holiday periods and in the summer. Weekend, holiday and evening availability is required.
Potential work shifts: 9:00 am-5:30 pm; 9:00 am-1:00 pm; 12:00 pm-5:30 pm
Must have reliable transportation.
The Mid-Hudson Discovery Museum is open:
- Monday through Saturday 9:30 am - 5:00 pm
- Sunday 11:00 am - 5:00pm
Plus:
- Select Holiday 9:30 am - 5:00 pm
- Select evenings 5:30 pm – 9:30 pm
The Mid-Hudson Discovery Museum is an Equal Opportunity Employer with a passionate commitment to diversity, equity, and inclusion.
Job Type: Part-time
Pay: From $16.00 per hour
Ability to Commute:
- Poughkeepsie, NY 12601 (Required)
Ability to Relocate:
- Poughkeepsie, NY 12601: Relocate before starting work (Required)
Work Location: In person
Salary : $16