Referrals Coordinator

Mid Florida Eye, a multi-specialty ophthalmology practice in Mount Dora, Florida, is seeking an energetic and patient-focused Referrals Coordinator. Enjoy great work hours, no major holidays, a robust benefits package, and a supportive, team-oriented environment where your growth is valued.

Ideal candidates bring at least 1 year of referral coordination experience (preferably in optometry/ophthalmology), strong knowledge of insurance and medical terminology, and a detail-oriented approach to exceptional patient care.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.  Mid Florida Eye is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Mid Florida Eye are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Referral Coordinator plays a significant role in the practice as they are responsible for the processing and coordination of all patient referrals. The referrals coordinator assists both external and internal providers and patients with the referral process for specialty care and diagnostic services. This position will require establishing and maintaining a positive relationship with all referral sources with a key component being executing the duties as quickly and efficiently as possible.

Qualifications

•  Responsible for the tracking, coordination, and communication of patient referrals
• Ensures complete and accurate patient registration, including demographics and current insurance information
• Handle requests from internal and external referral sources and provides relevant information for appointment scheduling
• Receive information concerning patient’s clinical background and referral needs and uploads to patient electronic medical record
• Prioritize appointment scheduling based on urgency and clinic workflow processes
• Contact insurance companies to ensure verification of benefits and prior authorization approval requirements are met
• Review details and expectation of referral with the patient
• Respond to all referrals in a timely manner
• Ensure updated communication is provided to referring source
• Execute duties of position in a professional and courteous manner
• Handle sensitive information in a confidential manner
• Perform other tasks and duties as assigned

Responsibilities

• High school diploma or equivalent
• Must be compassionate and the ability to establish confidence and trust with patients and all referral sources
• Highly energetic with a positive attitude and strong attention to detail
• Possess strong written and verbal communication skills
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Experience in ophthalmology/optometry specialties preferred.
• Knowledge of medical insurance eligibility and authorization preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave, preferred

In Turn We Will Provide

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

#ESP1