What are the responsibilities and job description for the LTC Ombudsman Director position at Mid-Cumberland Human Resource Agency?
The Long Term Care Ombudsman Program provides advocacy and complaint resolution for residents in long-term care and assisted living facilities, helping ensure quality of care and protection of resident rights.
Key Responsibilities:
- Oversee program operations and ensure adherence to state and federal protocols
- Recruit, train, and support Ombudsman staff and volunteers to maintain required credentials
- Maintain accurate case documentation and reporting per monitoring standards
- Engage community partners to promote program awareness and secure additional funding
- Provide direct advocacy and complaint resolution for facility residents
Qualifications:
- Bachelor’s degree in Social Work or a related field
- Minimum 2 years of professional or volunteer experience with older adults
- Valid TN driver’s license and auto insurance
Skills:
- Strong mediation, investigation, and advocacy abilities
- Knowledge of residents’ rights and care standards
- Proficiency with Microsoft products, case documentation and state reporting systems
- Excellent communication and relationship-building skills
Work Environment:
- Office(TBD) and field-based; regular travel to long-term care and assisted living facilities
Supervises: Associate Ombudsman (P7), Administrative Assistant
Reports to: Agency Executive Director
Selection Procedure: Best applicant will be selected after interviews with agency management. E.O.E.
Job Type: Full-time
Pay: From $25.71 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $26