Part-Time Events Associate

The Events Associate is responsible for modeling excellent customer service to all staff and customers by assisting with the staffing and management of the Library’s Special Event Spaces, as well as logistical support for some Library programs or events. The Special Events Coordinator supports large Library special events, assisting Library teammates in executing Library best practices as needed, as well as establishing and maintaining close cooperative relationships with Library teammates and community partners.

• Along with the Customer Events Coordinator serves as the library representative in Event Spaces during customer events.
  • Represents the Library during customer and internal events assisting with further room set up, serving as the event AV tech, monitoring, and providing equipment and custodial supplies, assisting with some logistics for the event as well as maintaining the integrity of the library event space and Library policy.
• Assists the Customer Events Coordinator in setting up and tearing down spaces for internal and external events.
• Works closely with Library departments organizing events throughout the planning process to anticipate needed hospitality, AV, and logistical features.
• Assists the Customer Events Coordinator in maintaining the Library's Events Spaces.

• In the absence of the Customer Events Coordinator, fields customer questions in the absence of the Customer Events Coordinator.
• When not working directly with Customer Events, is available to work in Library branches in a staff capacity.

• High School Diploma/HiSet/GED Completion required
• Bachelor’s Degree preferred
• Two years hospitality or special events experience preferred

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.

• Job Knowledge
  • Ability to create and execute a logistical plan for a external/internal customer event or system-wide Library event/program
  • Understand and implement the Library's Event Space policies and procedures
  • Possess a working knowledge of Library policies and procedures, as well as models Library values as spelled out in the Library Bill of Rights.
  • Ability to work with various Library departments and external customers to create and execute logistical plans for events/programs using the Library's calendar of events, equipment, AV systems, recruiting and scheduling Library-approved vendors.
• Technology including specific applications, hardware, and coding languages
  • Develop a comprehensive knowledge of the Event Spaces each event space's AV system.
  • Possess a working knowledge of Microsoft Office 365 with an emphasis on Outlook/Word/Excel/Teams/Workflows
• Communication
  • Speaks clearly and succinctly with both Library staff and customers to communicate services, needs, policy and procedures.
• Financial/Mathematical
  • Read, interpret, and maintain a budget to maintain and order supplies in the Event Spaces and for logistical support for system-wide Library Events and initiatives
• Teamwork
  • Actively models flexibility when faced with unexpected changes or obstacles and works to find alternative solutions
• Leadership
  • Create, organize, and navigate personal workflows and systems to successfully complete daily tasks, plan events, and manage day-to-day operations.
  • Communicate and direct others- customers, vendors, and Library staff- in a friendly and confident manner to complete tasks during Library events and customer events.

Must be at least 18

• Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed).

(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.

Daily (greater than 50% of the time)

Frequently (up to 50% of the time)

Occasionally (approximately 1-2 times a month)

Rarely (1-5 times a year)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

This is a Bargaining Unit Position with CWA 6360