IT Support Specialist

POSITION SUMMARY:

Assist in daily operation of IT Department, including user support, systems maintenance and other tasks as needed.

GENERAL DUTIES:

• User support for hardware, software, connectivity issues (Internet, network, email, etc.)
• User support for IP based devices (ex. VOIP phones, printers, etc…)
• User training as needed
• Assist in deployment of hardware, software, and systems resources
• Assist in maintaining computerized production floor equipment
• Assist in maintaining IT Department resources
• Assist in meeting audit requirements (log analysis, assuring backup integrity, documentation, etc.)
• Respond to out-of-band tasks both during regular hours and on-call
• Documenting issues and remedial actions as needed
• Additional duties as required.

MINIMUM JOB QUALIFICATIONS:

• High school diploma and either technical training or technical education specializing in IT related field. Must display functional knowledge and troubleshooting capabilities in a Windows Server Active Directory domain environment.
• General knowledge of IT, PC maintenance, Network Operations, Printers, and various IP based technology.
• Experience with current and recent Microsoft Operating Systems, Office Suites, and “best practices” security knowledge required.
• Installation, repair, and wiring of computer equipment.
• Accurately update help desk software to track incidents and resolutions.
• Coordinate support between third-party support vendors and devices.
• Self-motivated. Must be able to work independently and efficiently to meet deadlines. Work must be performed at a high-quality level.
• Sustained dependable attendance.
• Cooperation with others in team environment for cross training and conference on operational issues.
• Initiative in learning and changing work methods to accomplish assigned tasks on a timely basis.
• Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• Regularly required to sit for long periods of time.
• Regularly required to talk or hear.
• Regularly required to walk up and down stairs.
• Regular use of hands and tools.
• Regularly lift and/or move up to 20 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision abilities include close vision, color vision and ability to adjust focus.
• Noise level is usually moderate.
• Work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments.

ADDITIONAL QUALIFICATIONS:

Preferred for the position but not required:

• Comptia A and/or Network certified.
• Basic Linux administration
• Basic Firewall/Router Administration
• Familiarity with basic MRP/CRM concepts and/or working in a manufacturing environment.
• PHP / MySQL / WordPress experience.

• MS SQL Database administration