What are the responsibilities and job description for the Ancillary Services Manager - Ketamine, Esketamine & TMS position at Mid Cities Psychiatry?
Benefits:
Mid Cities Psychiatry is growing fast, and were looking for a dynamic Ancillary Services Manager to help us expand our Ketamine, Esketamine (Spravato), and TMS programs. Youll be the driving force behind getting patients with major depression the care they urgently need managing referrals, benefits verifications, prior authorizations, scheduling, and treatment quality.
Youll lead a dedicated team, keep communication tight between providers, patients, and staff, track medication orders and pharmacy fills, and even step in as a certified treater or patient navigator when needed. Right now, were seeing 40 Esketamine patients per week and 20 TMS patients daily with your leadership, well double that by the end of the year.
If you're organized, patient-centered, and ready to make a real impact in a fast-paced outpatient clinic, we want to meet you!
Job Application Requirements:
Job Description:
Applicants must be willing to work full-time, Monday thru Friday, 8:00 am to 5:00 pm.
Benefits:
Key Responsibilities
Referral & Authorization Management:
Qualifications:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Mid Cities Psychiatry is growing fast, and were looking for a dynamic Ancillary Services Manager to help us expand our Ketamine, Esketamine (Spravato), and TMS programs. Youll be the driving force behind getting patients with major depression the care they urgently need managing referrals, benefits verifications, prior authorizations, scheduling, and treatment quality.
Youll lead a dedicated team, keep communication tight between providers, patients, and staff, track medication orders and pharmacy fills, and even step in as a certified treater or patient navigator when needed. Right now, were seeing 40 Esketamine patients per week and 20 TMS patients daily with your leadership, well double that by the end of the year.
If you're organized, patient-centered, and ready to make a real impact in a fast-paced outpatient clinic, we want to meet you!
Job Application Requirements:
- A current resume
- A cover letter explaining why you are a strong candidate for this position and what excites you about Mid Cities Psychiatry
- Completed MCP Employment Application
- DISC Assessment results
Job Description:
Applicants must be willing to work full-time, Monday thru Friday, 8:00 am to 5:00 pm.
Benefits:
- Pay - $40,000 - $45,000 per year
- Medical Insurance (eligibility begins the first day of the month after 60 days of employment)
- Dental & Vision benefits (eligibility begins the first day of the month after 60 days of employment)
- PTO, Public Holidays, Sick-Leave
- 401k contribution of 3.0% after 12 months continuous employment
Key Responsibilities
Referral & Authorization Management:
- Oversee the full patient referral pipeline from intake to benefits verification, prior authorization submission, and scheduling.
- Ensure rapid turnaround times, minimizing delays for patients needing urgent depression treatment.
- Maintain clear, timely communication with referral sources, providers, and patients.
- Manage scheduling of all initial evaluations and follow-up appointments for Ketamine, Esketamine, and TMS services.
- Ensure optimal patient flow and maximize treatment capacity as volume scales (from 40 to 100 Esketamine patients/week and 20 to 60 TMS patients/day).
- Track medication ordering through providers and suppliers (Spravato and Ketamine).
- Ensure timely pharmacy fills and resolve medication-related issues proactively.
- Coordinate continuation prior authorizations (PAs) to avoid disruptions in patient care.
- Obtain certification to administer TMS and Esketamine treatments (training provided).
- Serve as a backup treater when needed to ensure uninterrupted patient care.
- Support patients as a backup Patient Navigator/Advocate when needed, consulting patients about ancillary services and treatment expectations.
- Audit selected treatments and patient interactions to ensure high-quality care delivery and adherence to protocols.
- Lead and hold the Ancillary Services team accountable to performance goals.
- Drive communication clarity and ensure internal and external stakeholders (providers, team members, patients) are consistently informed.
- Identify and implement process improvements to enhance service delivery and patient outcomes.
Qualifications:
- Bachelors degree preferred (Healthcare Administration, Psychology, Nursing, or related field).
- Masters degree in Healthcare Administration (preferred)
- Familiarity with prior authorizations, benefits verifications, and referral management processes.
- Exceptional organizational, multitasking, and problem-solving skills.
- Strong leadership skills with ability to motivate and hold team members accountable.
- Comfortable learning and performing clinical procedures (TMS, Esketamine) with certification training provided.
- Excellent verbal and written communication skills.
- Compassionate, patient-first mindset.
- Ability to thrive in a fast-paced, high-volume outpatient environment.
Salary : $40,000 - $45,000
