What are the responsibilities and job description for the Customer Support Specialist - CallPass position at Mid-Atlantic Finance Company?
Job Summary
The customer support rep for CallPass handles inbound and outbound calls, provides product information, and assists customers through timely resolution. Must have good communication skills, a willingness to learn, and self-motivation.
Duties and Responsibilities
- Respond timely to customer issues, working to resolution utilizing all resources available
- Manage inbound calls, emails, chats, and/or interactive voice response systems
- Ability to memorize, recall, or research answers quickly
- Up-sell and cross-sell
- Generate sales leads from calls
- Provide excellent customer care and focus; ability to assess and anticipate customers' needs and provide troubleshooting, and path or clarification method resolution
- Meet and exceed personal and team targets, goals, and quotas
- Record, organize and file customer interactions and profile/account changes
- Assist with returns, refunds, and other shipping tasks
- Previous experience in call center, customer service, sales, or a related field
- Excellent communication skills via phone and email.
- Able to multitask during customer calls, properly documenting concerns
- Good computer skills, tracking and recording call information
- Great attention to detail
- Adaptable and compliant with customer service procedures and policies
- Excellent time management and prioritization skills
- Weekly Pay, Fridays
- Quarterly bonus
- Medical, Dental Vision, Life and other coverages
- 401k with employer match
- Hybrid eligible
- Paid Time Off
- Great work life balance, NO WEEKENDS!
Are you customer-focused striving for a positive consumer experience and resolution? If this sounds like you, please apply with your resume.
CallPass conducts preemployment screens upon offer of employment.
Salary : $16 - $18