Family Support Coordinator- Jonesboro AR

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000 patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position

The Family Support Coordinator (FSC) is responsible for maximizing organ and tissue donation through the identification and evaluation of all potential donors as well as through the use of persuasive strategies to move donor families towards donation and strengthen hospital partner relationships. Provides 24-hour on-call availability to conduct organ and tissue donation evaluation and family approaches throughout the Mid-America Transplant (MT) service area.

What You’ll Do

• Obtains Authorization for organ and tissue donation
• Promote hospital staff development efforts that create awareness of the hospital’s obligation to ensure donation is offered and their important role in maximizing donation.
• Overcomes donation barriers through pre-approach planning and preparation and through effective use of internal resources.
• Prior to family approach, collaborate with donor hospital staff to get a real-time assessment of family dynamics and current patient prognosis to ensure timely, effective, and compliant support of each step of the authorization process.
• Secures written authorization for donation by approaching grieving families to advocate the importance and value of donation on behalf of transplant recipients, through sharing the gift and donation process, and responding to donor family questions and/or concerns regarding paperwork, regulations, hospital policies, and procedures.
• Actively communicates with the family, Mid-America Transplant, and Hospital staff to ensure awareness and alignment throughout the process.
• Prepares and supports donor families attending a DCD in the hospital operating room, or other designated area.
• Follows up with the donor families approached to provide post-organ and tissue recovery updates per MT protocol.

What You’ll Bring

• Bachelor’s Degree in related field
• 2 years’ experience in a role utilizing evaluation and influence
• Highly attentive to detail, problem solver, and well organized
• Articulate, and credible communicator, able to quickly establish credibility and connection
• Strong sense of personal accountability and self-motivation, with a strong customer orientation
• Willingness to work to manage peaks in the team’s workload

Schedule Options:

• Fourteen 24-hour on-call shifts per month, including every 3rd weekend rotation

What We’ll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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