Internal Communications & Change Specialist

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000 patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position:

The Internal Communications & Change Specialist is responsible for designing, implementing, and managing internal communication strategies. This role will have specific focus on supporting organizational change, engaging through listening and improving overall communication in the organization. This includes fostering integrated communication across multiple channels, supporting change management initiatives, and collaborating with leadership to deliver impactful messages internally.

Job Responsibilities:

Internal Communications

• Establish and drive a multi-channel internal communications strategy with consistent messaging and feedback mechanisms to ensure employees are informed, engaged, and aligned.
• Support, develop, create, and distribute internal content (e.g., digital, video, print).
• Develop and manage an internal communications calendar to ensure consistent, aligned messaging across departments and channels.
• Support leadership with internal communications, including announcements, all-hands meetings, town halls and presentations.
• Design and execute communication strategies to enhance employee awareness of benefits, total rewards, health initiatives, and other well-being initiatives.

Digital Communications and Tools

• Monitor and measure the effectiveness of internal communications and make data-driven recommendations for improvement.
• Support digital tool adoption, including Axios, Quantum, Teams and SharePoint by raising awareness and providing guidance on effective use.
• Collaborate with IT and leaders to manage enterprise mailboxes, define new distribution groups, and explore analytics tools to enhance communication.

Change Management and Transformation Support

• Support communication and change management efforts for various projects.
• Conduct surveys, focus groups, and feedback mechanisms to assess sentiment, identify trends, and provide data for targeted interventions
• Partner with senior leaders to ensure all internal communications align with the organization’s values and transformation goals.
• Partner with Workforce, Performance Excellence and cross-functional teams to measure the effectiveness of change management communication efforts and implement improvements based on feedback.

Administration

• Collaborate with the Communications team on a communication strategy that aligns internally and externally.
• Design presentations that align with brand standards and effectively communicate key messages
• Provide backup to the Communications and Administration team
• Perform other tasks as requested

Qualifications:

• Bachelor’s degree in Communications, Organizational Development, or a related field strongly preferred.
• 3 years of experience in change management, internal communications, or a corporate communications role within a distributed workforce.
• Proven experience with content creation and delivery across multiple platforms (e.g., email, newsletters, intranet, presentations, video, Town Halls).
• Strong proficiency in leveraging and administering internal communication tools, including intranet platforms and internal email software, specifically within the Microsoft ecosystem.
• Proven data-driven approach using engagement and sentiment data to refine strategies and enhance employee experiences.
• Culture Champion: Passionate about creating an inclusive, engaging workplace that aligns with Mid-America Transplant’s mission and values

Skills and Competencies:

• Excellent writing, editing, and proofreading skills. Strong ability to craft compelling, engaging, and clear communications tailored to different employee audiences.
• Strong project management skills, with the ability to handle multiple priorities.
• Creative ability to devise and integrate communication strategies across various channels.
• Expertise in change management principles, methodologies, and tools a plus.
• Exceptional interpersonal skills to navigate complex organizational dynamics and build relationships across all levels.
• Confident and professional demeanor to liaise with leaders and prepare them with effective messaging.
• Skilled in data collection methods including observations, focus groups, interviews, surveys and assessments.
• Proficiency in measuring and presenting data-driven recommendations.

Work Environment & Travel Requirements:

• This role is in the office for the first six months. Following a successful onboarding one day a week remotely may be arranged.
• This position requires up to 10% of domestic travel for business needs.

What We’ll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)