Family Coordinator, Communications

Job Details

Description

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000 patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position

The Family Coordinator, Communications role serves as the key contact for donor families following the loss of a loved one to ensure the donor family needs of compassion, information and honoring the gift are met. This role is also responsible for managing local and regional donor family events.

What You’ll Do

• Provides appropriate intervention, disposition, and follow-up in response to feedback, community-based referrals, and requests or concerns from donor families
• Facilitate quarterly family workshops, candlelight memorials, and support activities across the DSA
• Maintain a working relationship with suppliers, vendors, and venues
• Support community outreach and volunteer activities, as needed
• Acts as first point of contact for donor family questions, concerns and survey follow up
• Facilitate the intake and logging of donor family surveys; follow up with appropriate departments and leaders, as necessary
• Update Donor Family databases, including UNOS and Salesforce contacts
• Send donor medals to tissue donor families and portrait packages to ANR families
• Works with Director, Donor Family Care and Community Engagement and Performance Excellence and Business Intelligence to identify departmental gaps and create plans to address those gaps

What You’ll Bring

• Bachelor’s degree in Social Work or related field
• 1-2 years’ experience working with families in grief or similar work experience
• Understand regulations and standards of hospital accrediting agencies and organizations in addition to federal and state laws regarding donation
• Proven ability to build and maintain effective relationships with both internal and external stakeholders
• Skilled in managing complex and diverse issues, often involving multiple simultaneous challenges

What We’ll Bring

• Health insurance premium options at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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