What are the responsibilities and job description for the Ocean Import Specialist position at Mid-America Overseas, Inc.?
Duties and responsibilities:
- Daily maintenance and tracking and tracing of international shipments
- Professional Communication with truckers, warehouses, steamship lines, and other forwarders on a daily basis.
- Maintain/Update Client information and SOP’s
- Punctual daily follow up of all inquiries from customers, agents and MAO offices
- Excellent communication and interpersonal skills (both verbal and written)
- Provide excellent Customer Service to ensure customer issues are resolved.
- Coordinate Sea Freight Forwarding of international shipments from Door to Door.
- Maintain/Update Client information; change in contact, special instructions, and any other specific requirements.
- Daily interactions and reporting to local management.
- Ensuring accurate and timely client and vendors billing within company guidelines and timelines.
- Negotiate cost-effective rates with service providers to ensure maximum profitability.