What are the responsibilities and job description for the Technical Support Specialist position at Mid America Health?
Mid America Health is growing!
We're looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience.
Hours: (M-TH) 8am-5pm and (F) 8am-3pm, rotating on call schedule
Location: Onsite in Greenwood, IN
Rate: $60K to $70K/year (DOE)
This position will work under the IT Manager and will primarily be responsible for:
- Managing and prioritizing the IT support ticket queue while ensuring timely resolution
- Providing first and second-level technical support for field and office staff
- Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
- Providing remote support to users across multiple locations
- Imaging, configuring, deploying, and maintaining desktop and laptop computers
- Configuring and supporting company-issued mobile phones and tablets
- Diagnosing and resolving printer, peripheral, and hardware issues
- Performing basic network troubleshooting
- Monitoring EDR for security alerts and escalating security concerns as needed
- Maintaining and tracking accurate inventory of IT and dental equipment
- Assisting with IT infrastructure projects and technology initiatives
- Identifying recurring issues and recommending process improvements to reduce support requests
Technical Support Specialist Job Requirements:
- Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
- Minimum two years of Help Desk or IT Support experience
- CompTIA A , Network , or equivalent certifications (preferred)
Technical Support Specialist ideal candidate will possess skills in:
- Excellent troubleshooting, analytical, and problem-solving abilities
- Strong time management skills with the ability to prioritize multiple requests independently
- Ability to explain technical concepts to non-technical staff
- Experience providing remote support to end users
- Experience deploying and supporting Windows computers and peripherals
- Experience supporting printers, scanners, and office equipment
- Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
- Experience with Microsoft Intune or other Mobile Device Management (preferred)
- Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred)
- A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion
Salary : $60,000 - $70,000