IT Property Technology Manager

Job Summary

The IT Property Technology Manager is part of the Network Infrastructure team and oversees and manages large-scale, low voltage property technology installations, including managed Wi-Fi, package lockers, access control, security gates and cameras for new and current apartment communities in the MAA portfolio.

The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:

• Appreciating the uniqueness of each individual

• Communicating openly and with integrity

• Embracing opportunities

• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Oversees and manages large-scale, low voltage property technology installations, including managed Wi-Fi, package lockers, access control, security gates and cameras for new and current apartment communities, from inception to completion.

• Frequently collaborates with IT and project management office resources and vendors for managed Wi-Fi installations across multiple properties within a geographically distributed portfolio. Reports and resolves critical issues in coordination with on-site property management.

• Develops and maintains installation project schedules and ensures all milestones and deadlines are met. Coordinates with project management office resources and assists with all technical aspects of managed installation projects.

• Prepares, maintains, and communicates installation project status reports to internal stakeholders (e.g., IT, asset management, project management office).

• Travels frequently to conduct regular on-site property visits to monitor progress and address any issues that arise. Troubleshoots and resolves network and low voltage issues to ensure optimal performance.

• Ensures compliance with company low voltage standards, the National Electrical Code (NEC), and any other related federal, state, or local industry regulations.

• Maintains technical knowledge and expertise through continuous learning and development.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• Bachelor’s degree in electrical engineering, information technology, or a related technical field required, or an equivalent combination of education and experience.

• 5 years of experience managing large-scale, low voltage technology installation projects required

• Network and low voltage troubleshooting experience required.

Preferred Qualifications

• Low Voltage certification from the Electrical Safety Authority (ESA) or the National Institute for Certification in Engineering Technologies (NICET) preferred

Knowledge, Skills, and Abilities

• Technical knowledge and expertise in Wi-Fi networking fundamentals, configuration, design, and managed solutions

• Knowledge of industry standards and regulations related to low voltage installations

• Knowledge and skill to interpret technical business requirements and diagrams

• Project management knowledge and expertise to document, organize, prioritize, and manage installations to meet deadlines

• Skill and ability to communicate clearly and concisely verbally and in writing, including conveying technical concepts to non-IT audiences

• Skill and ability to operate independently and collaborate as part of a team.

• Customer services skills to troubleshoot and optimize technical issues

• Critical thinking and problem-solving skills

• Qualitative and quantitative analytical skills and attention to detail

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)

• Ability to maintain confidentiality and maintain appropriate discretion

• Ability to travel frequently (50%) by commercial aviation for on-site property visits

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.