Field Service Engineer

Description

Microwave Techniques is a worldwide manufacturer and distributor of OEM industrial microwave[JD1] processing equipment, used in food and various other industries. We have physical locations in Gorham, Maine, Nashua, New Hampshire, and Hamburg, Germany.

Our Nashua location is searching for a Field Service Engineer who can install, troubleshoot, repair, and maintain complex equipment and systems at customer sites worldwide, ensuring their proper operation. 1 to 2 years of on-site training will be provided before deploying into the field.

Core Responsibilities

• Travel
  
  

This position will require a minimum of 50% travel to customer sites worldwide. You will be working with customers over the phone and on-site.

• Installation:
  
  

Setting up and installing new equipment, systems, and hardware at customer locations.

• Maintenance & Repair:
  
  

Performing routine maintenance, diagnosing faults, and repairing industrial microwaves.

• Troubleshooting:
  
  

Identifying and resolving technical issues to ensure seamless operation of equipment.

• Customer Support:
  
  

Communicating with clients, training them on equipment operation, and providing on-site support. Establish positive working relationships and provide consultative services with clients to strengthen partnerships and penetrate business opportunities.

• Documentation:
  
  

Writing service reports and keeping records of equipment problems, maintenance activities, and parts used.

• Factory Assistance
  
  

Assist in the manufacturing area building industrial microwave equipment.

Requirements

Essential Skills & Qualifications

• Basic programming knowledge and abilities· Testing/debugging high power electronics (110VAC 480 VAC, and 20,000 VDC).
• Safety compliance- including lock-out tag-out, arc flash, and PPE as required.
• Capability to work autonomously and manage time effectively while traveling to various customer sites.
• Excellent communication skills both verbal and written. Keep management informed of any operational/system issues, client expectations, safety matters etc., in a timely manner.
• Writing / utilizing Operations manuals to support the systems and equipment
  
  

What do you need to be successful?

• 5 years in a manufacturing and/or high-power environment preferred· 3 years of related experience required; 2 years onsite client experience preferred· Associate’s degree in engineering, electronics, or related technical discipline preferred· Strong knowledge of high voltage systems, large microwaves, generators, etc. is preferred· Professional demeanor and ability to perform work on assignment is critical· Strong critical thinking and problem-solving skills· Strong documentation skills that are accurate and time sensitive· Customer service and solution driven mindset· Ability to manage travel details, work schedules, and accommodation needs in an efficient manner
  
  

What can you expect from us?

• A comprehensive benefits package, including health, dental, and vision insurance, life, supplement life, short- and long-term disability insurance, AD&D critical illness and accident insurance
• 401K plan with an employer match
• Discretionary bonuses
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement opportunities
• Training opportunities
• Employee recognition awards
• Employee lunches and parties
• Employee purchase program
• Safety shoe and eyewear reimbursement program
  
  

This position is normally Monday through Friday but requires occasional weekends and holidays depending on customer demand. Personal protective equipment (PPE) is required and supplied by Microwave Techniques, including a safety shoe and safety glasses reimbursement program.

Nashua, offers unique eateries, arts and culture venues, athletic organizations, and a great outdoor lifestyle. Whether you prefer the ocean, lakes, rivers, mountains, or all above, you will find a scenic environment to work and live in.

Microwave Techniques is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, victim of domestic violence, or any protected category prohibited by local, state, or federal laws.

Consistent with the provisions of the Americans with Disability Act (ADA), applicants may request accommodations needed to participate in the application process.