What are the responsibilities and job description for the Remote Service Center Representative position at Microvast Holdings, Inc?
We are looking for a motivated and customer-oriented Remote Service Center Representative to join our team. In this remote role, you will be responsible for providing top-notch service to our customers by assisting with inquiries, resolving issues, and offering solutions through phone, email, and chat. If you’re passionate about helping people and want to work in a flexible, remote environment, this is the job for you! Remote Service Center Representative Key Responsibilities:Provide high-quality customer support by answering inquiries through various communication channels (phone, email, chat). Offer solutions, answer product-related questions, and provide updates regarding orders or service status. Maintain accurate and detailed records of customer interactions, including any actions taken. Collaborate with internal teams to resolve complex customer issues and escalate when necessary. Meet or exceed customer service performance and quality targets. Maintain a professional and empathetic approach when interacting with customers. Stay up-to-date with product knowledge and service offerings to provide accurate information. Remote Service Center Representative Requirements:High school diploma or equivalent. Previous customer service experience. Strong communication skills (both verbal and written), with an emphasis on clear and friendly communication. Ability to work independently and manage time effectively in a remote setting. Basic computer proficiency and experience with customer management systems (CRM). Comfortable with technology, including the use of virtual communication tools (phone, chat, email). Strong problem-solving and troubleshooting abilities. Ability to handle a high volume of inquiries while maintaining quality service.
