What are the responsibilities and job description for the Online Chat Representative position at Microvast Holdings, Inc?
As an Online Chat Representative, you will interact with customers through live chat to answer questions, resolve issues, and provide information about our products and services. You’ll represent the voice of the brand and ensure a smooth and positive customer experience with every interaction. Responsibilities:Engage with customers through live chat to provide assistance and resolve inquiries.Deliver prompt, clear, and accurate responses to customer questions.Assist with product and services information.Escalate unresolved issues to appropriate departments when necessaryMaintain detailed and accurate records of customer interactionsStay up to date on company policies, promotions, and proceduresMeet or exceed performance metrics such as response time, resolution rate, and customer satisfaction Requirements:Previous experience in a customer service or chat support role preferredStrong written communication skills and fast, accurate typingAbility to multitask and manage multiple chat conversations at onceComfortable working independently in a remote environmentHigh school diploma or equivalent.