What are the responsibilities and job description for the Front Desk Clerk position at Microtel Inn & Suites By Wyndham?
Company Overview
Microtel Inn & Suites is dedicated to providing guests with a seamless and comfortable stay, understanding the importance of convenience and hospitality in every experience. We strive to create a welcoming environment where guests feel valued and cared for from check-in to check-out. Overview
We are seeking an energetic and detail-oriented Front Desk Clerk to join our team. In this vital role, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth. Your responsibilities will include managing front desk operations, providing excellent customer service, and supporting overall office management tasks to ensure a smooth guest experience. Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Answer multi-line phone systems promptly, courteously, and efficiently
- Manage reservations using computer skills and hotel management software, including QuickBooks if applicable
- Handle guest inquiries, provide information about hotel amenities, local attractions, and services
- Maintain accurate records through data entry, filing, and proofreading of documents
- Support office management tasks such as calendar management, scheduling appointments, and organizing files
- Assist with clerical duties including typing correspondence, managing office supplies, and ensuring proper phone etiquette
Qualifications
- Proven experience in front desk or administrative roles within hospitality or office environments
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting
- Bilingual abilities are highly desirable to serve diverse guest needs effectively
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette
- Experience with office management systems such as multi-line phone systems and data entry platforms like QuickBooks preferred
- Previous experience as a dental or medical receptionist or personal assistant is a plus but not required
- Ability to handle clerical tasks such as filing, proofreading, and bookkeeping accurately
Join our team to be the friendly face that makes every guest’s stay memorable! We value proactive individuals who thrive on delivering outstanding customer support while maintaining organized office operations. This paid position offers an exciting opportunity to develop your skills in hospitality administration while contributing to a positive guest experience.
Pay: $11.00 - $13.00 per hour
Work Location: In person
Salary : $11 - $13