What are the responsibilities and job description for the Hotel Front Desk Clerk position at Microtel Inn & Suites by Wyndham, Johnstown NY?
WE ARE LOOKING FOR A PART TIME (WHICH COULD TURN INTO FULL TIME) EMPLOYEE WITH OPEN AVAILIBILTY, A GOOD ATTITUDE AND A GREAT WORK ETHIC.
Company Overview
At Microtel Inn & Suites, we prioritize delivering a seamless and enjoyable experience for our guests. Our commitment to hospitality ensures that every stay is consistent and comfortable.
Summary
We are seeking a dedicated Hotel Front Desk Clerk to join our team at Microtel Inn & Suites. Located in the heart of the city, this role is vital in ensuring our guests receive exceptional service and support throughout their stay.
Responsibilities
- Greet and check-in guests with a friendly demeanor.
- Manage reservations and handle guest inquiries efficiently.
- Provide information about hotel services and local attractions.
- Process guest payments and maintain accurate records.
- Assist with night audits and ensure all financial transactions are balanced.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures to maintain a safe environment.
- Proven experience in customer service or hotel front desk operations.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends.
- Familiarity with hotel management software is an advantage.
- Bilingual or multilingual abilities are preferred.
- Excellent organizational skills with attention to detail.
- A friendly attitude with a passion for helping others.
Call-To-Action If you're ready to make a difference in the hospitality industry and provide unforgettable experiences for our guests, we invite you to apply today!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16