What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites by Wyndham Dickinson?
JOB DUTIES & RESPONSIBILITIES
-7am -3pm
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
- Maintain positive guest relations at all times.
- Address and resolve guest complaints and ensure guest satisfaction.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Assists with sales and marketing efforts.
- Records pertinent guest information in the communication log.
- Maintain the cleanliness of the hotel lobby and common areas.
- Performs laundry functions as directed.
- Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
- Requires the ability to read, write, and speak the English language.
- Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.
- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Excellent interpersonal and communication skills with strong guest/customer focus.
- Skill in the use of personal computers and related software applications.
- Highly energetic, motivated individual with a positive can-do attitude.
- Willing to take initiative and work with little direction at times.
- Ability to shift and manage multiple priorities.
- Previous hospitality industry experience is preferred but not required.
- Ability to meet the demands of the work schedule, to be at work and on time. Various scheduled days and shifts, including weekends and holidays.
- Wage is based on experience and qualifications.
Pay: $13.50 - $14.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14 - $14