Front Desk Agent

Job Title: Front Desk Associate
Schedule: 3:00 PM – 11:00 PM
Position Type: Part-Time

Job Summary

The Front Desk Associate serves as the first point of contact for guests and ensures a welcoming and efficient experience from check-in to check-out. This position also includes light cleaning of the office and lobby areas, as well as laundry duties as needed to support hotel operations.

3:00 PM – 11:00 PM Shift

• Greet, register, and assign rooms to guests promptly and courteously.
• Handle confidential guest information with integrity and discretion.
• Anticipate guest needs, respond promptly to requests, and maintain a positive, professional demeanor.
• Address and resolve guest concerns or complaints to ensure complete satisfaction.
• Answer and route incoming calls appropriately; take accurate messages when necessary.
• Manage cash drawer transactions accurately and maintain proper records.
• Provide information regarding hotel services, amenities, and local attractions.
• Record pertinent guest information and activity in the daily communication log.
• Maintain cleanliness and organization of the front desk, lobby, and common areas throughout the shift.
• Perform light office and lobby cleaning, including dusting, vacuuming, wiping surfaces, and restocking supplies.
• Perform laundry duties as needed, including washing, drying, folding, and organizing linens and towels.
• Assist with sales and marketing efforts as directed by management.
• Perform other duties as assigned by management.

Knowledge, Skills, & Abilities

• Ability to read, write, and communicate effectively in English.
• Strong problem-solving and decision-making skills; able to handle difficult or emotional guest situations professionally.
• Excellent interpersonal and communication skills with a strong guest service focus.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Professional appearance and demeanor with a positive, can-do attitude.
• Proficient in basic computer skills and hotel software applications (training provided).
• Knowledge of safety, security, and cleanliness standards; reports potential hazards promptly.
• Willingness to work a flexible schedule, including weekends and holidays.
• Previous hospitality or customer service experience preferred, but not required.

Physical Requirements

• Ability to stand for long periods.
• Ability to lift up to 25 pounds occasionally (laundry, supplies, etc.).
• Ability to perform light cleaning duties such as vacuuming and wiping surfaces.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Work Location: In person

Salary : $12 - $14