Guest Service Agent

OVERVIEW: The Front Desk Agent is responsible for attending to the needs of guests, especially during check-in and check-out. The essential job functions are listed below, but may include duties which are outside of these job functions which are required to meet the need of the organization. THE HOURS ARE.3PM-11PM 5 DAYS A WEEK. PLEASE DO NOT APPLY UNLESS YOU ARE A SERIOUS CANDIDATE.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Key Responsibilities

• Greet and welcome guests with a warm, friendly demeanor and assist with efficient
• check-in and registration processes.
• Manage check-in/check-out procedures, including room assignments, reservation
• verification, payment processing, and accurate folio handling.
• Take, modify, or cancel reservations by phone, online, or in person while maximizing
• room revenue and occupancy.
• Respond promptly to guest inquiries about hotel amenities, services, local attractions,
• dining, and transportation.
• Address and resolve guest complaints or issues professionally, escalating to management when necessary
• Process financial transactions, post charges, reconcile accounts, and maintain accuraterecords.
• Coordinate with housekeeping and other departments to fulfill special guest requests.
• Perform laundry duties as needed.
• Clean and maintain the office, lobby, lobby bathroom, and front desk area to ensure a clean, professional, and welcoming environment at all times.
• Assist with night audit duties as required, including balancing accounts and preparing reports.
• Promote hotel services, amenities, and local opportunities to enhance the guestexperience.
• Maintain hotel safety, security, and hygiene protocols.
• Language, Math and Reasoning
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• EDUCATION, EXPERIENCE, and TRAINING:
• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• CERTIFICATES, LICENSES, REGISTRATIONS:
• There are no specific requirements for this position.
• COMPUTER SKILLS:
• Basic typing and word processing skills Knowledge of the Synxis operating system is a plus
• PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and /or move up to 30 pounds.
• While performing the duties of this job, the employees is regularly required to walk, stand for long periods of time, talk or hear, and taste and smell.
• VISION REQUIREMENTS
• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet of more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
• Depth perception (three dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
• WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Pay: $15.00 - $15.75 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $15 - $16