CFP Service Desk Technician II

Overview

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB, North Carolina. The CAOC team provides provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

Responsibilities

· Perform all technical support and O&M tasks and activities

· Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);

· Provide Tier 1 hands-on support to users on the AOC/CAOC floor;

· Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;

· Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;

· Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;

Qualifications

· DoDM 8140 IAT Level 2 certification or higher

· Associate’s degree in computer science or related field or Associates degree in Computer Science or related field; or 4 years' IT Help Desk support experience and 4 years' of experience in Computer/IT hardware support AND DoDM 8140 IAT Level 2 (Security ) or higher

· Ability to work 12-hour shift schedule

· Active Secret Clearance or above required.

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: • Insurance (medical, dental vision) • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) • 401k Plan with Employer Matching Contribution • 11 Company-Paid Holidays • Tuition Assistance • Voluntary Benefit Programs • Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.