Installation Technician

The Installation Technician is responsible for the mechanical, electrical, and network installation of MiCROTEC scanning systems and components at customer facilities. This role works closely with cross-functional teams to ensure seamless installation, commissioning, and integration of equipment, while maintaining a high standard of quality and customer satisfaction. The position requires mechanical and electrical aptitude, problem-solving skills, and the ability to travel extensively.

Key Responsibilities

System Installation & Commissioning

• Install and commission MiCROTEC scanners, components, and ancillary equipment at customer sites.
• Ensure systems are properly prepared before shipping and ready for installation.
• Review and verify mechanical and electrical drawings, ensuring accuracy and feasibility.
• Perform network configuration and system integration to ensure full system functionality.
• Conduct on-site calibration and testing to confirm proper equipment operation.
• Update installation checklists and documentation in Asana.

Technical Support & Customer Interaction

• Train customers on system operation, maintenance, and troubleshooting post-installation.
• Provide technical guidance and issue resolution during installation and commissioning.
• Support customers by responding to service calls as needed.
• Collaborate with Sales and Project Management teams to provide pre-sale information and post-installation validation.

Process Improvement & Documentation

• Generate and maintain installation Standard Operating Procedures (SOPs).
• Provide input for continuous improvement of installation and troubleshooting tools.
• Coordinate with Purchasing, Manufacturing, and Service Managers to track parts and ensure on-time delivery.
• Assist in training new Scanner Technicians on installation best practices.

Skills and Abilities:

• Strong mechanical, electrical, and networking knowledge.
• Ability to read and interpret mechanical and electrical drawings.
• Proficiency in hand tools, power tools, and diagnostic equipment (multimeter, AutoDesk DWG).
• Strong problem-solving skills and adaptability in dynamic environments.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team in high-pressure situations.

Education and Experience:

• 2 years of experience in system installation, field service, or industrial automation.
• Experience in a sawmill or planer mill environment (preferred).

Physical & Travel:

• Must be able to lift up to 50 pounds and work in varied industrial environments.
• Must be able to travel domestically and internationally up to 50% of the time, including weekends.
• Ability to differentiate wire and cable colors as well as various audible tones.
• Willingness to travel domestically and internationally about 50% of the time, including weekends

Work Schedule:

• Monday - Friday, 8am to 5pm when in office
• Rotating on-call shifts from 5pm to 8am for 7 days at a time, working from home.
• Maximum 12-hour days when working onsite.