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Head of Client Satisfaction

MicroStrategy
Loring, VA Full Time
POSTED ON 4/19/2025
AVAILABLE BEFORE 5/18/2025
  • CUSTOMER SUCCESS & RETENTION:
    • Own NRR and NPS targets, implementing strategies to increase renewals, reduce churn, and drive customer advocacy.
    • Develop and execute a customer success framework that ensures smooth onboarding, proactive engagement, and measurable value realization.
    • Establish best-in-class adoption, success planning, and advocacy programs to accelerate customer satisfaction and long-term retention.
  • REVENUE GROWTH & EXPANSION:
    • Partner closely with Sales, Product, and Marketing to identify and drive expansion opportunities within existing accounts.
    • Define and execute cross-sell and upsell strategies, ensuring customers maximize the value of our platform.
    • Leverage data-driven insights to forecast retention risk and expansion potential, guiding proactive customer outreach.

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