What are the responsibilities and job description for the Help Desk Technician position at Microspec Corporation?
Job Title: Help Desk Technician
*NOT A REMOTE POSITION*
Educational requirements: Associate's Degree in computer science (or related field) or equivalent work experience preferred.
Reports to: IT Manager
Primary job responsibility: Serve as the first point of contact for end users and provide technical assistance for incoming issues related to computer systems, software, and hardware.
Essential functions of position (list is not all-inclusive):
- Superior help desk and customer support skills;
- Diagnose and resolve technical system/hardware/software issues;
- Excellent writing and grammar skills, along with strong verbal communication.
- Advise/train users on appropriate action;
- Follow standard help desk procedures.
- Identify and escalate situations requiring urgent attention;
- Strong analytical, technical, problem-solving, and organizational skills;
- Possess attention to detail and follow through;
- Is a self-starter who can work independently.
- Able to work in a team and communicate effectively;
- Demonstrates an eagerness to learn and is able to multitask.
- Stays current with system information, changes, and updates;
- Windows 7 / 8 / 8.1 / 10 / 11 Knowledge: Intermediate;
- Windows Server 2012 / 2012 R2 / 2016 / 2019 Knowledge: Intermediate;
- VMware, Hypervisor and VirtualBox Knowledge: Intermediate;
- Proficient with Microsoft Office applications; and
- Other tasks as assigned.
Consistent motor skills and other requirements of the position:
Persistent: Standing: 10% Sitting: 80% Walking: 10%
Consistent lifting of up to 35 lbs. Rarely
Minimum lifting of 1 lb. Frequently
Maximum carrying distance of up to 30 ft. Occasionally
Reaching must be able to reach machines and/or materials up to 6 ft. from floor Frequently
Kneeling N/A
Climbing stairs N/A
Repetitive motion right/left hand/wrist Frequently (if right dominant)
Repetitive motion right/left foot/ankle Frequently (if left dominant)
Continuous arm motions No
Must be able to avoid potentially moving object which could cause injury Yes
Must be able to grasp and move object consistently and regularly Yes
Vision: intricate nature of work requires vision of 20/20 with or without corrective lenses Yes
Must demonstrate ability to work productively and efficiently with others Yes
Microspec offers competitive wages and benefits, including:
Sign-On Bonus
Comprehensive Health Insurance
Matching 401K plan annually after 1 year
Entry-level 2 weeks paid vacation
64 Hours personal/sick time (unused time paid out at the end of the year)
Annual discretionary bonus