Junior Application Support Analyst

JD-03022 Rev. 1.0 DCN-390
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Position Title: Junior Application Support Analyst
Department: IT Manager: IT Manager
Tier Level: 30 FLSA: Exempt
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Education: 
• Bachelor’s degree (or pursuing a Bachelor’s degree) in Computer Science, Information 
Technology, Management Information Systems, or a closely related field, or equivalent 
experience required.

Previous Work Experience: 
• 1–2 years of experience supporting, optimizing, or maintaining ERP applications in a 
manufacturing environment preferred, Global Shop Systems experience a plus.
• 1–2 years of database or application support experience preferred.
• Demonstrated experience with Microsoft SharePoint — site creation, permissions management, 
and content administration preferred.
• Experience in troubleshooting, developing, and maintaining custom flows using Power 
Automate preferred.
• Experience with custom report or dashboard development using Crystal Reports or Power BI 
preferred.
• Familiarity with API integrations or cross-platform system connectivity desired.
• Application programming experience a plus (C#, C , VB, or Python)
• Three years' related experience is required for Supervisor. 

Leadership Competency Expectations:
• Consistently demonstrate and hold team members accountable to The Roberds’ Way values. 
• Coaching and Developing Others — Identifying the developmental needs of others and 
coaching, mentoring, empowering, or otherwise helping others to improve their knowledge or 
skills.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and 
cooperative working relationships with others and maintaining them over time.
• Listening Actively — Giving full attention to what other people are saying, taking time to 
understand the points being made, asking questions as appropriate, and not interrupting at 
inappropriate times.

• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and 
resolving grievances and conflicts, or otherwise negotiating with others in a respectful manner.
• Developing and Building Teams — Encouraging and building mutual trust, respect, and 
cooperation among team members.
• Leading by Example – Displaying reliability, holding oneself accountable for one’s actions, 
remaining open to listening to alternative viewpoints, maintaining a growth mindset and 
behavior.

Demonstrated Competencies:
• Effectively manage projects to completion.
• Successfully troubleshoot and diagnose technical issues.
• Efficiently respond to technical questions.
• Analyzes expertise to combine and integrate skills needed for advanced task completion; 
sometimes involving other workers.

Physical Requirements:
• Light physical requirements.
• Eyestrain from computer use may develop.
• This position requires occasional work on nights and weekends.
• Must be able to communicate information and ideas so others will understand. 
• Must be able to exchange accurate information.
• Must be able to remain in a stationary position 50% of the time or more.
• Must be able to operate a computer 50% of the time or more.

Essential Functions:
• Support the company’s ERP and eQMS systems, acting as a point of contact for technical and 
operational system-related issues.
• Assist in coordinating, planning, and performing upgrades to the company’s ERP and eQMS 
systems, including preparation of all training and testing documentation.
• Develop and maintain custom tools and programs for use with the company’s ERP and eQMS 
systems, including integrations between systems.
• Create, maintain, and administer Microsoft SharePoint sites, libraries, permission structures, 
and content to support internal collaboration and document management.
• Develop and maintain custom reports, dashboards, and workflows using Crystal Reports, 
Microsoft Power BI, and Power Automate.
• Support API integrations and assist with connectivity between business platforms and thirdparty systems as needed.
• Respond to end-user requests for system training and assistance with technical issues.
• Facilitate data export and analysis requests pertaining to the company’s ERP and eQMS systems. 
• Assist with system administration tasks, including user/group administration, security 
permissions, troubleshooting, and database maintenance.
• Monitor and maintain system health using preexisting management tools and respond to issues 
as they arise.
• Interact with the help desk and other teams to assist in training, troubleshooting, identify root 
cause, provide technical support when needed, and document findings/steps taken in 
accordance with established procedures.
• Perform and complete work in accordance with established KPI’s, policies, and procedures.
• Perform other IT-related tasks as needed.
Skills and Abilities:
• Ability to develop and maintain constructive, cooperative working relationships with colleagues 
and end users across all levels of the organization.
• Strong written and verbal communication skills with the ability to translate technical concepts 
for non-technical audiences.
• Ability to prioritize workload, manage competing demands, and work independently with 
minimal supervision.
• Self-motivated with a willingness to learn and continuously grow in a fast-paced manufacturing 
environment.
• Strong analytical and problem-solving skills with high attention to detail
• Ability to effectively support and contribute to project completion.
• Must be able to successfully troubleshoot and diagnose technical issues.
• Must be able to efficiently and professionally respond to technical questions from end users.
• Must be able to read, write, speak, and understand the English language proficiently to ensure 
compliance with our ISO 13485 procedures.