Business Analyst

Position Title: Business Analyst

Department: IT                                                                                                 Manager: IT Manager

Tier Level: 35                                                                                                      FLSA: Exempt

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This position requires current authorization to work in the United States. We are not currently offering visa sponsorship for this role.

Essential Functions:

• Serve as a subject matter expert on MicroLumen’s ERP system.
• Act as a project resource and serve as an ERP consultant to other departments in support of their projects and initiatives, ensuring proposed solutions align with ERP system capabilities.
• Translate business needs into clear technical requirements for the IT team, which may include the creation of detailed user specification requirements.
• Provide training and technical support for MicroLumen’s ERP system and its adjacent systems.
• Prepare and maintain technical documentation including flow charts, models, procedures, user guides, scorecards, and reports (Crystal Reports) to assist with the ongoing operation, maintenance and improvement of technology solutions, and internal IT processes.
• Work with IT management and other IT staff to develop, document and maintain IT processes and internal knowledgebase.
• Assist with daily inventory adjustment requests and with execution of year-end annual inventory counts.
• Provide input into cost estimations and project plans.
• Develop and document IT processes and procedures to comply with business, regulatory, or industry standards.
• Perform and complete work in accordance with established KPI’s, policies and procedures.
• Assist and provide input in IT compliance audits.
• Assist in QA and User Acceptance Testing of internal systems and software.

Education:

• Bachelor’s degree in Business Administration, MIS, Computer Science or Information Technology or equivalent experience is required.
• The following certifications are preferred: Lean Six Sigma Green Belt or Black Belt, APICS Certified in Planning and Inventory (CPIM) or additional related certifications.

Previous Work Experience:

• Project management experience is preferred.
• Previous experience with process improvement and process development is preferred.
• Understanding of Management Information Systems and analysis concepts is preferred.
• Previous experience with ERP systems is preferred.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time or more.
• Must be able to operate a computer 50% of the time or more.

Skills and Abilities:

• Must exhibit effective team leadership – constructively motivate others, resolve conflicts, build trust, foster cooperation, and communicate clearly.
• Must have excellent negotiating and communication skills; ability to openly acknowledge, listen to, and accept others’ ideas and solutions.
• Able to solve complex problems, think critically and exercise good judgment.
• Able to plan and execute projects - set objectives and goals; break down work into process steps; develop schedules and task assignments; anticipate and adjust for problems and roadblocks; measure performance against goals and evaluate results.
• Ability to prioritize workload and work independently.
• Must be self-motivated and willing to learn.
• Must be able to read, write, speak, and understand the English language proficiently to ensure compliance with our ISO 13485 procedures.

Leadership Competency Expectations:

• Consistently demonstrate and hold team members accountable to The Roberds’ Way values.
• Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.
• Listening Actively — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others in a respectful manner.
• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Leading by Example — Displaying reliability, holding oneself accountable for one’s actions, remaining open to listening to alternative viewpoints, maintaining a growth mindset and behavior.
• Thinking Creatively — Identifying, developing, and implementing new applications, ideas, relationships, system, or products.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish work within the department through personal effectiveness and delegation.

Demonstrated Competencies (within 1st year):

• Effectively manage projects to completion.
• Gather and analyze business and technical requirements.
• Intermediate proficiency (or above) with Crystal Reports.