What are the responsibilities and job description for the Client Success Manager, Enterprise position at Micrologic?
At Micrologic Associates, we provide the best in class Point of Sales (POS) System including products, services, and support to the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.
Micrologic is seeking a qualified Client Success Manager, Enterprise to add to our team of dedicated, trusted, experienced & professional personnel. The CSM will be an integral part of the Client Success team.
Essential Job Responsibilites:
- Build successful long-term clients relationships with product usage and adoption related data
- Demonstrate and advise on technical best practices of Micrologic products
- Consultative selling of incremental products and services to existing customers including activating new locations
- Overall hands-on responsibility for managing the customer relationship with the emphasis on being proactive in providing information and resolving issues
- Escalate issues when required to the appropriate internal or external resource
- Prioritizing and driving resolution on escalated customer issues
- Promoting opportunities for two-way communication including keeping customers informed of order status, technical resolutions and process or procedural changes
- Learn and demonstrate competency in the Micrologic product suite as well as establish a thorough understanding of our products and processing services
- Manage client and project implementations ensuring agreed upon timelines and deliverables are met
- Ensuring all project related tasks are completed in the required time frame both externally (by the client) and internally (by various departments)
- Schedule and chair status meetings
- Direct oversight of all day-to-day operational activities for customer
- Email Support
- Other duties as assigned by Management
Skills & Knowledge:
- Bachelor's degree (B.A. /B.S.) from four-year college or university; or equivalent combination of education and experience
- Experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to a service industry
- Specific expertise in the information technology service industry is highly desirable with particular knowledge of SaaS platforms, API integrations, SQL Server, HTML, and AI tools
- Electronics hardware knowledge is a bonus (boards, relays, and related components)
- Proven ability to collaborate and build strong relationships with customers especially at the Executive level
- Proven ability to engage across corporate functions (Professional Services, Technical Support, Accounting, and Product Management)
- Excellent verbal and written communication skills, including the ability to lead meetings or host webinars
- Adept at multi-tasking with success and confidence
- Motivated and have the ability to work effectively in a fast-paced environment
- High energy and drive with a can do attitude
- Passion for customer service
- Ability to work independently with speed, accuracy, and quality
- Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Project
- Proficient with Google tools (Email, Sheets, Docs, Meet)
- Project management foundational experience
Work Location: In person - 500 West Cypress Creek Road, Fort Lauderdale, FL 33309