What are the responsibilities and job description for the Genesys Cloud Engineer with Integration with AWS position at Microgreen Technologies LLC?
Role: Genesys Cloud Engineer with Integration with AWS
Location: San Antonio, TX
Duration: 12 Months Contract
Independent consultant
· Design, configure, and maintain Genesys Cloud CX solutions, including IVR, Architect flows, ACD routing, queues, digital channels, and outbound campaigns.
· Develop and implement platform enhancements, new features, and configuration changes based on business requirements.
· Administer Genesys Cloud environments, including user management, roles, permissions, and telephony configurations.
· Ensure platform availability, performance, scalability, and reliability.
· Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, CloudWatch, SNS, SQS, and DynamoDB.
· Develop secure APIs, Data Actions, and serverless integration components.
· Integrate Genesys Cloud with enterprise applications, including CRM, ERP, identity management, and other third-party systems.
· Act as the primary technical liaison between the Capital Group and Genesys Cloud, AWS, telecommunications, and third-party integration vendors.
· Manage vendor-led implementation activities, upgrades, patches, and maintenance windows with minimal business disruption.
· Collaborate with AWS and third-party vendors to troubleshoot integration, networking, API, and infrastructure issues.