What are the responsibilities and job description for the Dental Customer Support & Shipping Representative position at MicroDental and Modern Dental Laboratories?
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Newark, DE.
Our Company has the following to offer:
- Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
- Flexible working hours
- Career advancement opportunities
- Investments in the latest technology
- Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities and Duties:
- Actively work to enhance the level of our customer’s satisfaction through the following regular responsibilities: Provide excellent communication and customer service (over phone, email and in person), answer customer’s questions fully as they arise through inbound/outbound calls in order to clearly present information relating to cases, order needs, technical support, our product offerings, quality concerns, and shipping/delivery (including tracking packages to ensure on-time delivery)
- Unload, disinfect, sort, and prioritize incoming packages for case entry
- Prepare material for shipping, weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
- Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
- Assist with processing end of the month statements and mailings
- Occasional driving responsibilities, including making deliveries to local offices
- All other duties as assigned or as otherwise required
Qualifications:
- Knowledge of dental lab products, materials, and techniques preferred
- Basic computer knowledge with ability to learn new programs
- Strong interpersonal, verbal, and written communication skills to clearly and effectively exchange information
- Self-motivated with the ability to organize time effectively and demonstrated ability to manage details
- High level of attention to detail and exceptional organizational skills
- Highly motivated with the ability to quickly learn procedures and products
- Ability to stand for extended periods of time; Ability to lift up to 30 lbs
- Highschool Diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.