Manager, Program Management

• POSITION SUMMARY:  The Manager of Program Management is responsible for leading a team of Program Managers to deliver exceptional customer satisfaction, drive profitable growth, and ensure flawless execution of programs within the Electronic Manufacturing Services (EMS) environment. This role is customer-facing and acts as a partner to both existing and prospective customers, driving organic and inorganic business growth. The Manager provides leadership in program execution, people development, financial management, risk mitigation, and cross-functional alignment to achieve operational and commercial objectives.

• ESSENTIAL FUNCTIONS:

• Lead, mentor, and develop a high-performing team of Program Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as the primary escalation point for customer issues, ensuring timely resolution and exceptional customer satisfaction.
• Build and maintain strong customer relationships to support long-term retention, business expansion, and new program opportunities.
• Drive organic and inorganic growth initiatives with current and prospective customers through strategic planning, pipeline development, and partnership with Business Development.
• Oversee the full lifecycle of customer programs, ensuring successful launch, execution, and closure of projects within scope, schedule, quality, and financial targets.
• Monitor financial performance of programs; analyze variances, manage forecasts, and implement corrective actions to ensure profitability targets are met.
• Partner with cross-functional teams (Operations, Engineering, Supply Chain, Quality, Finance) to ensure alignment and effective execution of customer requirements.
• Implement and maintain robust program management processes, tools, and best practices, ensuring consistency and standardization across the team.
• Proactively identify program risks and opportunities, driving mitigation plans and improvement initiatives.
• Prepare and deliver program reviews, business updates, and executive-level presentations both internally and externally.
• Champion an action-oriented culture that prioritizes responsiveness, ownership, and continuous improvement.

• REQUIRED SKILLS AND ABILITIES

• Strong customer-facing skills with the ability to build trust, influence decisions, and drive customer satisfaction.
• Proven leadership ability in coaching, mentoring, and developing high-performing teams.
• Strong financial acumen, including experience with program P&L management, forecasting, budgeting, and margin improvement strategies.
• Excellent project and program management skills, including risk management, scheduling, and cross-functional coordination.
• Action-oriented mindset with the ability to make informed decisions in fast-paced, dynamic environments.
• Advanced communication, negotiation, and presentation skills.
• Ability to manage multiple complex programs simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency with program management tools, ERP systems, and Microsoft Office Suite.
• Ability to collaborate effectively with internal teams and build constructive working relationships.

• EDUCATION AND EXPERIENCE

• Bachelor's degree in Business, Engineering, Operations, or a related field required.
• 7 years of experience in Program Management, Account Management, or Operations within the EMS or electronics manufacturing industry.
• 3 years of experience in people leadership, including development and management of Program Managers or equivalent roles.
• Demonstrated experience in managing customer accounts, driving growth initiatives, and executing complex technical programs.
• PMP or similar project management certification preferred.

• PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel domestically and internationally as required (typically 10–25%).
• Occasional visits to manufacturing areas requiring the ability to move about in production environments, including exposure to machinery, noise, and standard safety requirements.

• WORK ENVIRONMENT: 
  Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to a normal office environment.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.