Regional Administrative Business Manager

Come join our family!  Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more!  

Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow.   Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Regional Administrative Business Manager.

ABOUT MICROBAC

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

 JOB SUMMARY 

 The Regional Administrative Business Manager (RABM) supports operations by effectively implementing and managing administrative systems, providing superb customer service to clients, and by providing administrative and clerical support to laboratory staff.

 MAJOR/ESSENTIAL FUNCTIONS

• Provide timely support to laboratory technical and administrative staff by effectively addressing administrative and clerical needs
• Thorough understanding of company finance system (NAV)
• Accounts Payable (AP): review vendor invoices, code and submit to corporate
• Accounts Receivable (AR): ensure weekly upload of invoices, submit checks received, etc.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Process all credit cards through the corporate system (Authorize.net)
• Address all declined credit card charges.
• Collections: Work daily on addressing all late payments
• Generate monthly invoices for specific customers
• Vendor invoices: Confirm all orders that have been placed have an associated invoice and it has been entered into NAV.  No invoices are missing.
• Create statements for customers.
• AR: Check past due accounts and what/if any needs to be put on hold
• Third Party Invoicing: Ability to navigate all third-party invoicing systems (ARIBA, etc.)
• Send credit apps to new customers
• Customer Service: Secondary person for customer calls
• Limited time off on:

• Wednesdays (AP batch uploads); 
• 1^st business day of the month (monthly invoices)
• Last day of the month (to assure everything is invoiced)

• Contributes to team effort by accomplishing related results as needed
• Any other duty as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Job Requirements:

• General knowledge of office systems
• Ability to navigate and work within various computer software programs (i.e.; Microsoft Word, NAV and Excel)
• Ability to work well under the pressure of deadlines and manage multiple projects effectively
• Excellent customer service and communication skills
• Must possess excellent organization skills and be able to maintain neat and orderly systems and workspace
• Must display a positive and enthusiastic demeanor while interfacing with clients and throughout the execution of all duties

Education and Experience:

• High school degree or equivalent is required
• Experience working with applications within the Microsoft Office Suite is required
• Prior customer service experience is preferred
• Prior office administrative experience is preferred

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:  

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
• The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:  

• While performing the duties of this job, the employee will be in a general office environment.
• The noise level in the work environment is usually moderate.
• This job may require travel less than 20%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform.  Microbac reserves the right to revise the job description at any time. 

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer – We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.