Head of IT

Micro-Tech Endoscopy Americas seeks a strategic, hands-on IT leader to guide a lean team through complex global work while keeping daily operations steady. We are scaling quickly, and this role will ensure our systems, data, and infrastructure can scale with it.

This is a hybrid role, reporting to our Ann Arbor, MI office.

Our ideal candidate brings strong discipline in project management, creates clear plans and milestones, and keeps both global partners and senior leaders informed with crisp, consistent updates. They know how to translate technical complexity into business terms for executives and into practical, actionable guidance for individual contributors. In this role, you create clarity and structure and drive global projects while staying close to the details that ensure success.

The ideal candidate is an exceptional communicator and servant leader who pairs strategic insight with hands on execution and connects technical and business teams across regions. You bring practical process discipline, clarity, and steady leadership through growth and change, and you help lean teams thrive. If this describes you, we encourage you to apply!

Key Responsibilities

• IT Operations & Support: Oversee core infrastructure, networks, hardware, software, and help desk services across all MTAm sites. Ensure reliability, security, and a smooth user experience. Strengthen distribution list governance, manage identity and endpoint standards, and support early morning or evening collaboration across China, US, and LATAM time zones.
• Strategy & Innovation: Build and execute the IT roadmap, including system upgrades, AI opportunities, and emerging technologies that support business scale. Standardize processes through clear SOPs and playbooks and improve global collaboration tools to drive efficiency.
• Cybersecurity & Compliance: Lead security, privacy, and disaster recovery practices that reduce risk and keep the business protected. Maintain simple, actionable incident response plans and ensure data residency, access, and sharing are compliant across international teams.
• Financial & Vendor Management: Manage IT budgets, third party contracts, and vendor relationships to maximize value. Drive thoughtful vendor consolidation and maintain clear reporting on total cost of ownership, renewals, and risks.
• Hands On Leadership & Collaboration: Lead a lean, high performing IT team with a balance of strategic direction and hands on execution. Set clear goals and KPIs, coach team members, and partner closely with cross functional and global colleagues across the US, China, and Europe. Act as an “interpreter” between technical teams and business leaders to align priorities and enable better decisions.
• Project Management & Process Improvement: Own program and project management discipline. Plan, sequence, and execute IT projects with crisp milestones and consistent updates. Improve core processes such as security, data, networks, document management, and automation. Lead the continued rollout, adoption, and optimization of Feishu/Lark in the US and ensure repeatable operations through well maintained SOPs.
• Communication, Change Management, & Training: Translate complex technical concepts into clear, actionable guidance for executives and individual contributors. Deliver concise status reporting for global stakeholders. Create training, documentation, and adoption plans tailored to different audiences to ensure changes land smoothly and deliver measurable outcomes.

Minimum Qualifications

• Bachelor’s degree in Business, Technology, or related field.
• 8 years of broad IT experience, including 3 years leading people in a hands-on environment (infrastructure, networks, cloud, cybersecurity, hardware, backup).
• Experience managing IT budgets and vendors, plus at least two major systems implementations in the past 3 years, including work that required alignment across different business units or organizational boundaries.
• Completed a collaboration platform migration within the past 3 years (e.g. Feishu/Lark, Microsoft 365, Google Workspace) with documented adoption results.
• Proven ability to support rapid growth (for example, doubling headcount or revenue within 2 to 3 years).
• Willing and able to collaborate during early morning or evening China time zone windows.
• Ability to translate IT strategy into business terms and drive change with executives, frontline teams, and global partners.
• Strong communication skills and emotional intelligence.
• Preferred Qualifications:
• Master’s degree in Business, Technology, or related field.
• Experience ERP systems (SAP preferred).
• Hands on knowledge of Feishu/Lark and a track record of successful implementation and adoption.
• Background in an FDA regulated or medical device environment.
• Mandarin language capability.

Essential Functions
To perform this role successfully, an employee must be able to:

• Apply logical reasoning to interpret information and make appropriate decisions.
• Communicate clearly in person and through phone, video, chat, and email with diverse audiences.
• Read and interpret documents, reports, and instructions relevant to job duties.
• Operate computers, keyboards, phones, and standard office equipment effectively.
• Remain in a stationary position for extended periods and move between work areas as needed while maintaining proper ergonomics.
• Organize tasks, manage time, and prioritize workload to meet deadlines.
• Lift or move items up to 25 lbs. occasionally and perform basic physical activities (bending, reaching, stooping, kneeling).
• Attend meetings or events that may involve travel and extended periods of sitting or standing.
• Collaborate across time zones, including occasional early morning or late evening meetings to support U.S.–China coordination.

Work Environment & Travel

• Hybrid role, primarily office-based.
• Travel up to 10% to U.S. sites and occasional conferences.

Pre-Employment Requirements:

All offers of employment at Micro-Tech Endoscopy are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• If selected as a finalist, Micro-Tech Endoscopy will request your authorization to run a background check as a part of our hiring and selection process. Please confirm you'd be willing to consent to this standard process.

Education:

• Bachelor's (Required)

Experience:

• broad IT systems and operations: 8 years (Required)
• people leadership in a hands-on environment: 3 years (Required)
• managing IT budgets and vendors: 3 years (Required)
• Two major systems implementations in past 3 yrs: 3 years (Required)
• Completed a collaboration platform migration w/in past 3 yrs : 1 year (Required)
• Proven ability to support rapid growth : 3 years (Required)
• Willing/able to collaborate during China time zone windows: 1 year (Required)
• Translate IT strategy into business terms and drive change: 5 years (Required)
• SAP: 3 years (Preferred)
• Feishu/Lark: 1 year (Preferred)
• FDA regulated or medical device environment(s): 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: Hybrid remote in Ann Arbor, MI 48104

Salary : $100,000 - $125,000